Story image

E-commerce, telecoms, mergers named as 2018/19 focus for ComCom

10 Aug 2018

The Commerce Commision has named its priorities for 2018/19, including retail telecommunications, online retail and non-notified mergers.

“The priority areas we are targeting affect large numbers of consumers every day and we will be working with businesses to tackle the particular issues we are concerned about, both through education and enforcement,” Commerce Commision chairman Dr Mark Berry says.

“We have already undertaken a lot of work in the telecommunications sector over the past year and will continue to target retail services. In particular, we will be focused on billing, contract terms, marketing and switching practices.

Separately, with more and more New Zealanders routinely making purchases on the internet we will be taking a close look at the issues associated with online shopping, for consumers and businesses alike.”

In the ‘Retail telecommunications’ section of the ‘Priorities 2018/19’ report, the Commission adds, “We also expect to implement new consumer provisions from amendments to the Telecommunications Act, including industry codes to address issues of retail service quality.”

Under ‘Online retail’ it explains, “We will also look for opportunities to educate businesses about their responsibilities. In the process of increasing our understanding, we will take appropriate enforcement action if we identify areas of non-compliance.”

The Commission describes how New Zealand is seeing an increase in non-notified mergers under our voluntary merger clearance laws.

“Over the past two years we have opened five investigations into non-notified mergers,” Berry says.

“The success of a voluntary regime relies on the credible threat of enforcement proceedings so we will act quickly in these cases to prevent adverse impacts on competition in markets.”

The Commission says that it will continue to regard any cases that involve “significant harm” to consumers as priorities, naming cartel and anti-competitive conduct, product safety, and construction cases as examples.

The other areas of focus are responsible lending, motor vehicle sales, and electricity distributors’ service quality.

Microsoft appoints new commercial and partner business director
Bowden already has almost a decade of Microsoft relationship management experience under her belt, having joined the business in 2010.
Zoom’s new Rooms and Meetings features
Zoom has released information about the upcoming releases for its Rooms and Meeting offerings for 2019.
Aussie company set to democratise direct-to-orbit IoT access
Adelaide-based Myriota has released a developer toolkit that has been trialled and tested by a smart waste management platform.
Apple's AirPods now come with 'Hey Siri' functionality
The new AirPods come with a standard case or a Wireless Charging Case that holds additional charges for more than 24 hours of listening time.
Dynatrace takes pole position in APM Magic Quadrant
It placed highest on Ability to Execute and furthest on Completeness of Vision in the 2019 Quadrant for Application Performance Monitoring (APM).
HCL and Xerox expand strategic partnership
Under the terms of the agreement, HCL will manage portions of Xerox’s shared services, including global administrative and support functions.
Avaya expands integration with Google Cloud AI
This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.
Forrester names Crowdstrike leader in incident response
The report provides an in-depth evaluation of the top 15 IR service providers across 11 criteria.