Story image

IDC lifts the lid on the admin software and services market

07 May 2015

Core replacement cycles are brewing and global insurers will spend US$8.2 billion on software and IT services for policy administration in 2015.

This is according to the new IDC MarketScape report from IDC Financial Insights, titled, ‘Worldwide Policy Administration Systems Vendor Assessment 2015’.

The report evaluates the capabilities and business strategies of 10 vendors offering policy administration systems (PAS) to IT buyers in the global insurance arena.

The vendors featured in this report are Accenture, CSC, EXL Service, Fadata, Guidewire Software, Majesco, Oracle, Sapiens International, StoneRiver and SunGard.

Insurers oftentimes find themselves constrained by archaic and inflexible policy administration systems when trying to optimise client acquisition and retention, create new or modify existing products, enhance business processes and claims management efficiencies, react quickly to evolving market opportunities, and simply fuel future growth, says IDC.

Consequently, IDC Financial Insights projects the global insurance sector spending US$8.2 billion on software and IT services for policy administration in 2015, with this figure expanding on a three-year compound annual growth rate (CAGR) of 4.6% through to 2018. 

The specific areas currently driving investments within the policy administration arena include rating and quoting (especially to enable online channels), coverage and issuance of policy, policy and contract maintenance, billing and premium invoicing, as well as premium renewals.

A shift in consumer preference towards a digital mode of interaction is also encouraging insurers to invest on platforms that can support omni-channel delivery services.

According to Li-May Chew, IDC Financial Insights associate research director, “About 30% of projects keep within budgetary, time and scope requirements, and a meagre 33% of these eventually realise complete business benefits. It is thus critical that insurers pick their technology partners wisely.”

Positive trends observed across most of these vendors include aggressive investments for:

  • Upgrading features and functions
  • Raising deployment model flexibility and configurability
  • Provisioning integrated PAS software suites supporting out-of-the-box processing for several insurance lines
  • Genuine efforts to begin offering next generation technology solutions and services around mobile, big data, cloud and social
  • Incorporating customer feedback into future functional enhancements and product direction, and
  • Aiming to undertake strategic acquisitions to enhance insurance capabilities or forge global partner alliances to ensure adequate post-implementation support

Data from this report indicates that challenges are more organisation-specific, though a few similar issues did surface. These are relevant to:

  • A few administration systems running solutions on COBOL programming language more associated with legacy applications
  • Some providers focusing too heavily on a niche area (e.g. specific customer types, or geographical jurisdictions with a couple being entirely U.S.-centric)
  • Confusion or distractions from management reshuffling or (what appears to be too) frequent changes in corporate strategy and direction
  • Resource constraint for smaller-tiered specialist vendors that are expanding aggressively and unable to keep up with support services
  • Perennial comment from customers that pricing (for initial installation and customisation, and subsequent maintenance and support) could always be more attractive
Apple launches revamped iPad Air & iPad mini
Apple loves tinkering with its existing product lines and coming up with new ways to make things more powerful – and both the iPad Air and iPad mini seem to be no exception.
IntegrationWorks continues expansion with new Brisbane office
The company’s new office space at the Riverside Centre overlooks the Brisbane River and Storey Bridge.
DXC subsidiary takes SAP energy industry partner award
Winners of the awards were selected from SAP’s A/NZpartner ecosystem and announced at the recent SAP A/NZ Partner Kick-Off Meeting held in Sydney.
Global server market maintains healthy growth in Q4 2018
New data from Gartner reveals that while there was growth in the market as a whole, some of the big vendors actually declined.
Emerging tech helps savvy SMB’s succeed
A CompTIA report shows SMBs are taking on the challenge of emerging technologies to reach their business goals.
Workflows should benefit people, not devices
It is important that, in digital transformation journeys, managers remember technology should complement, rather than overtake, employee talent and skillsets.
ForgeRock launches Sandbox-as-a-Service to facilitate compliance
The cloud-based testing environment for APIs enables banks to accelerate compliance with Open Banking and PSD2 deadlines.
Huawei picks up accolades for software-defined camera ecosystem
"The company's software defined capabilities enable it to future-proof its camera ecosystem and greatly lower the total cost of ownership (TCO), as its single camera system is applicable to a variety of application use cases."