Rimini Street, a global provider of enterprise software products and services and the leading third-party support provider for Oracle and SAP software products, has expanded its operations in the Asia-Pacific region with the launch of its new subsidiary, Rimini Street New Zealand, and the opening of its new office in Auckland to address the growing demand for Rimini Street’s premium, ultra-responsive support services in New Zealand.
By switching to Rimini Street from vendor support, organisations have saved up to 90% of the total cost of maintenance of their SAP and Oracle software assets and are able to run their current ERP releases with no forced upgrades for a minimum of 15 years from the date they switched support.
Rimini Street clients also benefit from the company’s enterprise software support model, including its service level agreement (SLA) of 15-minute response times for critical Priority 1 cases.
In addition, each client is assigned a Primary Support Engineer (PSE) with an average of 15 years’ experience in their particular enterprise software system, backed by a broader team of technical experts.
“Organisations in New Zealand, both public and private, spend hundreds of millions of dollars every year on their annual enterprise software support and maintenance, yet see little return from this significant spend,” says Rimini Street Asia Pacific general manager Andrew Powell.
“Our conversations with CIOs are squarely focused on how we can help them dramatically lower the total cost of ownership of their stable, mature enterprise systems as part of a hybrid computing model and business-driven roadmap, and as a result, we are experiencing increased demand in the region.
“With Rimini Street, organisations have the option to break free from the seemingly never-ending upgrade cycle dictated by the vendor’s roadmap – an expensive and disruptive path for companies to undertake just to stay fully supported. With our new operation in Auckland, we are better able to engage with and support organisations in New Zealand who want to significantly cut their software support spend and take back control of their IT roadmaps.”
Recent research from Vanson Bourne, commissioned by Rimini Street, found that enterprises in the A/NZ region plan to spend the second-least amount on IT innovation in the world in the next 12 months, and they plan to increase their IT innovation spend by just 6.31% in the 12 months following the survey, well below the global average of 10.94%.
“New Zealand is famous for innovation, but it is at risk of falling behind the rest of the world,” adds Powell.
“New Zealand CIOs know that it’s important to spend their IT budgets on more than daily operations. With budget pressures between operating costs and the need to invest in innovation, CIOs need to reassess the value of existing support arrangements and explore better software support options designed to provide a greater ROI.
“Rimini Street enables CIOs in New Zealand to unlock significant savings and redirect that funding into critical innovation initiatives.”
Sean Jones has been appointed as the senior account executive for New Zealand.
Jones, based in Auckland, will be responsible for strategically developing the third-party support market in New Zealand.
Jones’ has more than 20 years of experience in sales and technology. Prior to Rimini Street, Jones was systems account executive at Oracle, where he worked with multiple companies to achieve business efficiency through effective IT.
Jones has also previously held roles at Dell and Vodafone NZ where he was responsible for retention and development of key customers and the acquisition of new major accounts.