Case management stories
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Gartner outlines six steps for customer service leaders to implement voice of the customer solutions for better CX management.
Digital payments are driving a multibillion-dollar fraud surge worldwide, fueled by the rapid adoption of mobile apps and online channels during the pandemic.
IBM Security introduces new capabilities for Cloud Pak for Security, including a data security solution for hybrid cloud environments.
Terms of the acquisition were not disclosed, however Nintex says it will generate over $200 million in annual recurring revenue after the deal has closed.
Hyland, a global tech firm, discusses its content services solutions and its partnership with AWS in promoting digital transformation.
Many organisations struggle to create an effective threat model, but internal threat intelligence data can provide valuable insights.
Organisations must weigh orchestrating versus automating security operations to enhance effectiveness, as cyber spending outstrips IT outlay by nearly 2:1.
Workday has this week released several new HR offerings designed to assist organisations with optimising their workforces in the post COVID-19 environment.
Strengthening CX drives success: Adobe reveals 40% of CX leaders exceeded 2019 goals, proving investment in customer experience is now essential for businesses.
Investing in Customer Experience (CX) can transform customer data into strategic advantages. Adobe's 2019 report shows 40% of CX leaders exceed business goals.
Vendors added and upgraded, alongside the old reliables in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center.
The programme will provide structure and support for multiple MSSP and MDR provider business models for its managed service practice.
Endace integrates with Palo Alto Networks to enhance cyber threat investigations, combining their analytics platforms to provide robust security.
As urbanisation rapidly expands, experts urge cities to go smart, leveraging IoT, AI and 5G to enhance efficiency and quality of urban life.
Creatio offers a free six-month CRM solution for frontline companies battling COVID-19, enabling efficient data management and process automation.
Pegasystems unveiled Pega Express, a pioneering low-code methodology within Pega Platform, enabling rapid design and deployment of Minimum Lovable Products.
GBG launches robust anti-fraud solutions, featuring the flagship Instinct Hub, to safeguard businesses and their clients in a complex digital landscape.
Exabeam secures a multi-year deal to run its Security SaaS on Google Cloud, enhancing scalability and aiding quicker cloud adoption for its customers.
Pegasystems has received the highest score in the Enterprise IT Composite Applications category in a report by Gartner.