ChannelLife New Zealand - Industry insider news for technology resellers
New Zealand

Case management Stories - Page 2

Global Stories

Case management stories

Copious launches Litigated.com AI for legal workflows
Data Protection

Copious launches Litigated.com AI for legal workflows

Law firms could cut hours from disclosure reviews and evidence handling as the platform is already in commercial use in the sector.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Dropzone AI signs QBS for exclusive EMEA channel deal
Security Information and Event Management

Dropzone AI signs QBS for exclusive EMEA channel deal

MSSPs across EMEA could cut alert backlogs as QBS Software adds Dropzone AI's autonomous SOC analyst to its partner network.

By Sean Mitchell • 4 min read • Last month
Genesys buys Pinkfish to boost cloud AI automation
Software-as-a-Service

Genesys buys Pinkfish to boost cloud AI automation

The deal could let customer service teams resolve requests end to end, as Pinkfish adds secure workflow automation across enterprise systems.

By Mark Tarre • 4 min read • Last month
Trading Technologies adds market replay surveillance
Risk & Compliance

Trading Technologies adds market replay surveillance

Exchanges and regulators get a 90-day playback of order books, as Trading Technologies expands its surveillance tools across asset classes.

By Karen Joy Bacudo • 3 min read • Tue, 30th Jun 2026
UiPath assisting One NZ on journey to become AI leaders
Digital Transformation

UiPath assisting One NZ on journey to become AI leaders

Strict controls are now central to One NZ's AI push as it guards customer data and avoids costly errors in billing and finance.

By David Shilovsky • 6 min read • Wed, 24th Jun 2026
Flagright raises USD $12.5m to expand AI compliance
Software-as-a-Service

Flagright raises USD $12.5m to expand AI compliance

The funding will help the London-based firm expand in the US as banks face rising fraud and money laundering risks, and heavier scrutiny.

By Sean Mitchell • 4 min read • Mon, 22nd Jun 2026
Shufti named G2 leader in identity verification grid
Software-as-a-Service

Shufti named G2 leader in identity verification grid

Customer reviews have pushed Shufti into G2's top tier, signalling stronger demand for its identity checks and anti-money laundering tools.

By Sean Mitchell • 3 min read • Fri, 19th Jun 2026
UK businesses warned over rising generative AI costs
Software-as-a-Service

UK businesses warned over rising generative AI costs

Cost pressures are emerging as UK and Irish firms move generative AI from pilots to production, with 41% calling model spend prohibitive.

By Mark Tarre • 5 min read • Thu, 18th Jun 2026
UiPath launches Maestro Case for complex workflows
Digital Transformation

UiPath launches Maestro Case for complex workflows

Enterprises could cut handling times and improve compliance as UiPath pushes its automation software into more complex, exception-heavy case work.

By Mark Tarre • 3 min read • Thu, 18th Jun 2026
Fortinet launches FortiSOC cloud security platform
Software-as-a-Service

Fortinet launches FortiSOC cloud security platform

The new service aims to help security teams cut alert overload and tool sprawl as firms seek faster response from one cloud platform.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 17th Jun 2026
Fortinet launches FortiSOC cloud security platform
Security Information and Event Management

Fortinet launches FortiSOC cloud security platform

The cloud service aims to cut alert overload and tool sprawl for security teams under pressure to investigate and respond faster.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 17th Jun 2026
DSi Compliance launches DS-Investigator for audio analysis
Software-as-a-Service

DSi Compliance launches DS-Investigator for audio analysis

Law enforcement teams may cut review time as the platform tackles noisy, multilingual recordings and flags relevant evidence from $50.

By Mark Tarre • 4 min read • Tue, 16th Jun 2026
Instanda launches AI platform for insurance workflows
Digital Transformation

Instanda launches AI platform for insurance workflows

Insurers could cut email and spreadsheet bottlenecks as a governed system tracks underwriting referrals, complaints and renewals with audit trails.

By Joseph Gabriel Lagonsin • 4 min read • Mon, 8th Jun 2026

Stories from Other Regions

Case management stories

Facewatch launches crime platform with police alerts
Data Protection

Facewatch launches crime platform with police alerts

Retailers will get instant police warnings within four seconds when serious offenders are spotted, as theft and violence remain high.

By Sofiah Nichole Salivio • 5 min read • Last month
Why CIOs should be prioritising stability as the foundation for transformation
Digital Transformation

Why CIOs should be prioritising stability as the foundation for transformation

Residents will judge councils on whether bins are collected and benefits processed smoothly during reorganisation, not on digital ambitions.

By Mark Gannon • 7 min read • Wed, 24th Jun 2026
Intezer launches MCP server for security AI agents
Security Information and Event Management

Intezer launches MCP server for security AI agents

The new server lets security teams feed Claude and Codex with case history and triage logic, reducing manual alert handling.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 23rd Jun 2026
Ombuds Group adopts Ctrl AI for dispute resolution
Software-as-a-Service

Ombuds Group adopts Ctrl AI for dispute resolution

Rising complaint volumes and more complex cases are pushing The Ombuds Group to use AI with human oversight across all its schemes.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 11th Jun 2026
eflow launches misconduct readiness check for FCA rules
Risk & Compliance

eflow launches misconduct readiness check for FCA rules

Firms face a tighter compliance test as the FCA's misconduct rules near, with eflow warning many cannot evidence oversight or escalations.

By Karen Joy Bacudo • 4 min read • Fri, 5th Jun 2026