Industry insider news for New Zealand's technology resellers
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Massive discrepancy found between business vs. customer outlooks on CX
The report highlights a key theme: that organisations are slow to respond to customer expectations.
OPPO voted Consumer NZ’s top mobile phone brand
“As a relatively young brand in the New Zealand market, to stand alongside only a select number of companies that hold a Top Brand title is an incredibly humbling achievement."
Denodo top rated for data integration in Gartner Peer Insights
The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.
InVision appoints first APAC MD following rapid regional growth
“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."
Research: e-retailers failing to deliver on promises
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
TIBCO recognised by Gartner, TrustRadius for data science
High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.
Gen Z confidence in the economy is on the decline
Businesses need to work hard to improve their reputations.
Failing to act on feedback holding back Aussie companies
More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says.
Two redesigns, one winner: Tailoring processes to customer preferences
For a product redesign to be successful, a meticulous rollout is required, coupled with a thorough understanding of your customer base.
Gemalto survey: Data breaches may cause customer exodus
Globally, only 27% of consumers believe that businesses take customer data security very seriously.
Telecommunications - NZ's most complained about industry, says ComCom
“Telecommunications continue to be the most complained about industry, with the number of complaints increasing by nearly a third on last year."
Get it right the first time: Customers want better, faster response to feedback
Qualtrics recently surveyed 1,100 respondents from Australia, New Zealand, Hong Kong and Singapore to explore key customer experience trends.
Why you need to respond to customer feedback – especially online
Online shoppers have high expectations for how promptly online retailers should reply to questions and complaints.