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Vero Insurance adds AI sentiment checks in New Zealand
Digital Transformation

Vero Insurance adds AI sentiment checks in New Zealand

It will let staff spot complaints and vulnerability in real time, giving Vero earlier warning of customer distress across its New Zealand teams.

By Karen Joy Bacudo • 4 min read • Thu, 16th Jul 2026

Global Stories

Customer Feedback stories

Serve First expands into US with new Managing Director
Customer Experience

Serve First expands into US with new Managing Director

A £9.5 million funding boost has underpinned the Georgia office, as the UK customer experience technology group targets more US multi-site operators.

By Sofiah Nichole Salivio • 3 min read • Yesterday
Singapore Airlines refreshes in-flight dining across cabins
Customer Experience

Singapore Airlines refreshes in-flight dining across cabins

Passengers in premium cabins will get new tableware, wines and service touches as the carrier expands its menu overhaul across all classes.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Qualtrics unveils XM Data and AI Platform for 2027
Data Protection

Qualtrics unveils XM Data and AI Platform for 2027

The new system aims to help businesses cut churn and protect sales as poor customer experiences put nearly USD $3 trillion at risk.

By Sofiah Nichole Salivio • 4 min read • Last month
TOPdesk unveils new tools after Gartner IT recognition
Software-as-a-Service

TOPdesk unveils new tools after Gartner IT recognition

Growing demand from mid-sized teams is driving TOPdesk's latest tools as it looks to ease ticket backlogs and knowledge overload.

By Sofiah Nichole Salivio • 4 min read • Last month
Manchester City extends Qualtrics deal as campus grows
Software-as-a-Service

Manchester City extends Qualtrics deal as campus grows

Feedback tools will now cover more of the Etihad Campus as Manchester City expands year-round attractions and uses AI to speed responses.

By Sean Mitchell • 3 min read • Last month
Qualtrics unveils AI platform for experience management
Software-as-a-Service

Qualtrics unveils AI platform for experience management

The new system aims to let organisations test decisions and automate responses in live customer interactions before its 2027 release.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Customers at the centre of Adobe's new AI evangelist role
Digital Transformation

Customers at the centre of Adobe's new AI evangelist role

Adobe is using the post to help customers navigate AI adoption while feeding regional priorities back into its global product strategy.

By Sean Mitchell • 6 min read • Wed, 26th Aug 2026
How social advertising is becoming a source of customer intelligence
Data Protection

How social advertising is becoming a source of customer intelligence

Real-time audience data from Facebook and Instagram is helping firms spot changing preferences and steer marketing, service and product decisions.

By Mark Tarre • 5 min read • Fri, 14th Aug 2026
Scoot uses AI to speed up customer feedback analysis
Data Protection

Scoot uses AI to speed up customer feedback analysis

Passenger complaints can now be acted on in minutes, helping Scoot spot booking and login problems before they dent sales.

By Joseph Gabriel Lagonsin • 3 min read • Thu, 6th Aug 2026
Sprinklr adds AI tools to speed customer responses
Software-as-a-Service

Sprinklr adds AI tools to speed customer responses

Faster real-time responses may help brands cut manual analysis as the new release links customer signals with AI tools across service and marketing.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 16th Jul 2026

Stories from Other Regions

Customer Feedback stories

OriginalVoices raises GBP £1 million to expand in US
Data Protection

OriginalVoices raises GBP £1 million to expand in US

The fresh capital will help the London-based AI data company hire, deepen its digital twin network and push further into the US market.

By Mara Sugue • 4 min read • This month
MYOB widens AI BAS beta to Australian small employers
Software-as-a-Service

MYOB widens AI BAS beta to Australian small employers

The update adds payroll-linked compliance checks for an estimated 920,000 Australian small businesses as MYOB trials the tool with employers.

By Sean Mitchell • 4 min read • Last month
Nozomi Networks wins Gartner customer choice again
IoT Security

Nozomi Networks wins Gartner customer choice again

Growing demand for industrial cyber security tools has helped Nozomi retain the only second straight Gartner Peer Insights customer award in its category.

By Sean Mitchell • 4 min read • Last month
Wildfire to lead Serve First UK communications drive
Software-as-a-Service

Wildfire to lead Serve First UK communications drive

The appointment gives Serve First a sharper UK profile as it seeks to stand out in a crowded AI and customer experience software market.

By Mark Tarre • 4 min read • Thu, 27th Aug 2026
Scoot uses Qualtrics AI to cut feedback analysis time
Software-as-a-Service

Scoot uses Qualtrics AI to cut feedback analysis time

Passengers can now see booking glitches fixed faster, as Scoot has cut feedback analysis from hours to minutes using Qualtrics AI.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 7th Aug 2026
Left Field Labs launches tool to track AI brand views
Customer Experience

Left Field Labs launches tool to track AI brand views

Brands may be judged by AI assistants before customers ever reach them, as the new tool spotlights mismatches between messaging and model replies.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 31st Jul 2026