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Customer Satisfaction Stories - Page 5

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Customer Satisfaction stories

Bybit EU picks Fourthline for EEA onboarding checks
Software-as-a-Service

Bybit EU picks Fourthline for EEA onboarding checks

MiCA rules are pushing crypto exchanges to tighten onboarding checks, as Bybit EU seeks smoother customer verification across the EEA.

By Mark Tarre • 3 min read • Mon, 6th Apr 2026
Keyloop buys Motortech.ai to boost Fusion AI tools
Digital Transformation

Keyloop buys Motortech.ai to boost Fusion AI tools

Dealers could cut missed leads as an always-on chatbot from Motortech.ai is folded into Keyloop's Fusion retail platform.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026
Whatfix study warns AI adoption gap costs mid-sized firms
Software-as-a-Service

Whatfix study warns AI adoption gap costs mid-sized firms

Poor digital adoption could cost a mid-sized enterprise USD $10.9 million a year, as staff struggle to use AI tools effectively.

By Kaleah Salmon • 4 min read • Thu, 2nd Apr 2026
AskNicely launches Ask NiceAI for service businesses
Data Analytics

AskNicely launches Ask NiceAI for service businesses

It aims to help multi-site operators spot falling satisfaction faster by turning scattered feedback into cited answers and action plans.

By Catherine Knowles • 4 min read • Wed, 1st Apr 2026
Fragmented tech hinders Australia's AI agent gains
Unified Communications

Fragmented tech hinders Australia's AI agent gains

A Twilio poll found 85% of Australian marketing and CX leaders blame fragmented systems for weaker AI agent productivity and higher workloads.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026
Zyxel tops techconsult firewall rankings, wins VPN acclaim
Firewalls

Zyxel tops techconsult firewall rankings, wins VPN acclaim

Users rated Zyxel highest for firewall ease of use and supplier support, giving the Taiwan-based vendor extra visibility in security buying decisions.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
Australia & New Zealand outpace peers on resilience
Disaster Recovery

Australia & New Zealand outpace peers on resilience

Businesses in Australia and New Zealand are more likely to see outages hit revenue, with 52% reporting direct top-line damage.

By Catherine Knowles • 4 min read • Tue, 31st Mar 2026
The evolving role of the CSO: From technical guardian to business strategist
Firewalls

The evolving role of the CSO: From technical guardian to business strategist

Security leaders are now expected to show how their decisions speed deals, support revenue and shape strategy, not just stop breaches.

By Bill O’Connell • 5 min read • Tue, 31st Mar 2026
CTERA named strong performer in Gartner cloud storage
Storage

CTERA named strong performer in Gartner cloud storage

Customer reviews have lifted the New York data management firm’s profile as enterprises demand tools that span on-premises systems and cloud services.

By Sean Mitchell • 3 min read • Sat, 28th Mar 2026
Rimini Street wins three Stevie Awards for support
Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026

Stories from Other Regions

Customer Satisfaction stories

ServiceNow warns of Ireland's 284 million-hour service gap
Customer Relationship Management

ServiceNow warns of Ireland's 284 million-hour service gap

Irish consumers are losing 284 million hours a year to poor service, as weak systems and low empathy leave firms at risk of defections.

By Sean Mitchell • 4 min read • Fri, 3rd Apr 2026
Poor product information fuels returns & lost sales
Customer Experience

Poor product information fuels returns & lost sales

Shoppers are abandoning purchases and sending goods back as missing or inaccurate details undermine confidence, according to new Akeneo research.

By Shannon Williams • 3 min read • Tue, 31st Mar 2026
Rugs Direct launches WhatsApp returns service in UK
Digital Transformation

Rugs Direct launches WhatsApp returns service in UK

Shoppers can now return rugs without printing labels or using a portal, as UK retailer Rugs Direct moves the process into WhatsApp.

By Sean Mitchell • 4 min read • Thu, 26th Mar 2026
UK shoppers will pay more for seamless retail experience
Digital Transformation

UK shoppers will pay more for seamless retail experience

A survey of 2,000 UK consumers found convenience can lift spend, with younger shoppers most willing to pay for smoother retail journeys.

By Shannon Williams • 4 min read • Thu, 26th Mar 2026
AI & invoicing friction shape B2B buying in Europe
Digital Transformation

AI & invoicing friction shape B2B buying in Europe

European B2B buyers increasingly value seamless invoicing, onboarding and payment experience over price when choosing repeat suppliers.

By Shannon Williams • 4 min read • Wed, 25th Mar 2026
Changi Airport boosts search with OpenSearch overhaul
Digital Transformation

Changi Airport boosts search with OpenSearch overhaul

Changi Airport revamps digital search with OpenSearch, slashing zero-result queries and unifying travel, service and retail discovery.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
SAP finds UK brands overestimate customer experience
Customer Relationship Management

SAP finds UK brands overestimate customer experience

SAP warns UK brands drastically overrate their customer experience as consumers report disjointed, impersonal service despite AI investment.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
PushON appoints Emma Gunn & Emily Harris amid growth
Digital Transformation

PushON appoints Emma Gunn & Emily Harris amid growth

Ecommerce agency PushON hires Emma Gunn and Emily Harris to bolster its growing Manchester team after reporting 40% annual growth.

By Sofiah Nichole Salivio • 3 min read • Tue, 24th Mar 2026