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Parloa tops USD $50 million ARR after Series D boost
Customer Relationship Management

Parloa tops USD $50 million ARR after Series D boost

Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.

By Joseph Gabriel Lagonsin • 4 min read • Yesterday
Telus Digital flags AI model safety gaps in benchmark
DevSecOps

Telus Digital flags AI model safety gaps in benchmark

Enterprises face uneven safeguards as TELUS Digital found no generative AI model was fully immune to attack in 620,000 tests.

By Sean Mitchell • 5 min read • 3 days ago
BenQ unveils AI ecosystem spanning industry & healthcare
Robotics

BenQ unveils AI ecosystem spanning industry & healthcare

Rising demand for computing power and cooling is pushing BenQ's AI push beyond pilots into practical use across factories, hospitals and shops.

By Sean Mitchell • 3 min read • 3 days ago
Tollring & Amity win awards for specialist AI tools
Customer Experience

Tollring & Amity win awards for specialist AI tools

The twin wins underline growing demand for sector-specific AI tools that analyse customer calls and automate day-to-day decisions.

By Sean Mitchell • 4 min read • 3 days ago
All 12 leading AI models fail EU law checks, study says
Data Protection

All 12 leading AI models fail EU law checks, study says

European businesses face fresh compliance risk after a study found all 12 leading AI models breached core checks under EU law in testing.

By Sean Mitchell • 4 min read • 3 days ago
Sinch named Gartner leader in CPaaS for fourth year
Digital Transformation

Sinch named Gartner leader in CPaaS for fourth year

Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.

By Mark Tarre • 4 min read • 3 days ago
Targa Telematics launches AI vehicle delivery monitoring
Digital Transformation

Targa Telematics launches AI vehicle delivery monitoring

Leasing firms could cut delays and insurance risks as new software spots delivery errors and missing paperwork before contracts begin.

By Mark Tarre • 4 min read • Last week
Talkdesk launches proactive AI agents for retail, finance
Digital Transformation

Talkdesk launches proactive AI agents for retail, finance

Retailers and lenders could recover lost sales and automate compliance-heavy outreach as Talkdesk expands AI beyond inbound service tasks.

By Karen Joy Bacudo • 3 min read • Last week
Zendesk pledges USD $100 million to boost startup scheme
Software-as-a-Service

Zendesk pledges USD $100 million to boost startup scheme

The two-year pledge is aimed at easing early software costs for founders and tightening Zendesk's grip on startup buying decisions.

By Mark Tarre • 4 min read • Last week
Zendesk names Tifenn Dano Kwan as Chief Marketing Officer
Software-as-a-Service

Zendesk names Tifenn Dano Kwan as Chief Marketing Officer

The hire underscores Zendesk's push to turn surging AI bookings into revenue, with demand set to top USD $400 million next year.

By Sofiah Nichole Salivio • 4 min read • Last week
GoTo launches unified AI customer experience platform
Unified Communications

GoTo launches unified AI customer experience platform

Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.

By Joseph Gabriel Lagonsin • 3 min read • Last week
UiPath named Leader in Forrester document mining wave
Digital Transformation

UiPath named Leader in Forrester document mining wave

Forrester's praise could strengthen UiPath's pitch to firms seeking a single platform for document-heavy workflows, governance and AI agents.

By Sean Mitchell • 4 min read • Last week

Stories from Other Regions

Customer service stories

HMRC picks Capgemini, NiCE & Route 101 for overhaul
Digital Transformation

HMRC picks Capgemini, NiCE & Route 101 for overhaul

Millions of taxpayers should see faster, more consistent support as HMRC moves contact services onto a single cloud platform with AI tools.

By Karen Joy Bacudo • 4 min read • Yesterday
Financial leaders fear AI could harm vulnerable customers
Fintech

Financial leaders fear AI could harm vulnerable customers

Most firms have expanded customer-facing AI even as a survey found 77% fear their strategies could harm vulnerable customers.

By Karen Joy Bacudo • 5 min read • Yesterday
AI contact centre analytics could boost Australian firms
Data Analytics

AI contact centre analytics could boost Australian firms

AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.

By Arthur Nowak • 4 min read • Yesterday
UOB & FPT sign AI banking partnership for Asia-Pacific
Data Analytics

UOB & FPT sign AI banking partnership for Asia-Pacific

The tie-up could speed digital banking upgrades and AI adoption across UOB's Asian markets, with pilots likely in Vietnam and beyond.

By Sean Mitchell • 3 min read • 2 days ago
Governed choice: the key to scaling AI safely in Australian business
Data Protection

Governed choice: the key to scaling AI safely in Australian business

Many Australian firms are failing to turn AI pilots into scalable gains because scattered tools are outpacing governance and business context.

By Scott Wiltshire • 4 min read • Last week
Zoho launches MCP server for for AI payment access
Data Protection

Zoho launches MCP server for for AI payment access

Businesses can now handle refunds, payment links and transaction checks in Zoho Payments through AI prompts, via an open protocol linking chat tools.

By Karen Joy Bacudo • 3 min read • Last week