Customer service stories
Its London move puts Sapiens closer to insurers and talent as ADIA becomes a significant minority shareholder in the software group.
Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.
Enterprises face uneven safeguards as TELUS Digital found no generative AI model was fully immune to attack in 620,000 tests.
Rising demand for computing power and cooling is pushing BenQ's AI push beyond pilots into practical use across factories, hospitals and shops.
The twin wins underline growing demand for sector-specific AI tools that analyse customer calls and automate day-to-day decisions.
European businesses face fresh compliance risk after a study found all 12 leading AI models breached core checks under EU law in testing.
Enterprises are putting greater weight on fraud controls and identity checks as AI-driven customer messaging becomes central to CPaaS buying decisions.
Leasing firms could cut delays and insurance risks as new software spots delivery errors and missing paperwork before contracts begin.
Retailers and lenders could recover lost sales and automate compliance-heavy outreach as Talkdesk expands AI beyond inbound service tasks.
The two-year pledge is aimed at easing early software costs for founders and tightening Zendesk's grip on startup buying decisions.
The hire underscores Zendesk's push to turn surging AI bookings into revenue, with demand set to top USD $400 million next year.
Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.
Forrester's praise could strengthen UiPath's pitch to firms seeking a single platform for document-heavy workflows, governance and AI agents.
Credit unions and community banks gain extra protection as Eltropy embeds voice, device and fraud checks amid rising AI-driven impersonation risks.
Millions of taxpayers should see faster, more consistent support as HMRC moves contact services onto a single cloud platform with AI tools.
Most firms have expanded customer-facing AI even as a survey found 77% fear their strategies could harm vulnerable customers.
AI-powered analytics can cut avoidable calls, speed issue resolution and uncover product gaps before they dent customer satisfaction.
The tie-up could speed digital banking upgrades and AI adoption across UOB's Asian markets, with pilots likely in Vietnam and beyond.
Many Australian firms are failing to turn AI pilots into scalable gains because scattered tools are outpacing governance and business context.
Businesses can now handle refunds, payment links and transaction checks in Zoho Payments through AI prompts, via an open protocol linking chat tools.