NiCE stories
Executives will hear how AI can move from pilots to live customer service operations as NiCE gathers more than 2,500 attendees in Orlando.
Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.
Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.
Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Australia and New Zealand businesses are spending more on AI customer service, with NiCE targeting bigger contracts and partner-led expansion.
Heidi buys UK clinical AI startup AutoMedica and debuts ad-free evidence and patient comms tools to bolster its healthcare platform.
Health AI firm Heidi launches Evidence and Comms tools and buys UK-based Automedica to grow its clinical decision and patient support platform.
Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.
German innovator wins USD $4 million China deal to launch ClearSense, a smart ship bearing monitor, after AI-assisted NICE challenge.
Verified customer reviews have lifted Cognigy.AI to the top peer-voted spot in Gartner's enterprise conversational AI rankings, with a 4.8 rating.
More than 4.5 million Bavarian insurers should see faster service as AOK Bayern shifts its contact centre to NiCE's EU sovereign cloud.
Banks in Asia Pacific are under greater pressure to curb digital fraud, after Forrester gave NICE Actimize top marks in key assessment areas.
Banks are under pressure to curb faster-moving scams and deepfake fraud as NICE Actimize's conference puts AI at the centre of controls.
Hospitals could cut switching between systems as patient calls, messages and records are brought into one Epic workspace.
Patient-service teams can now handle calls, chats and summaries inside Epic as NiCE's CXone integration aims to cut admin and improve compliance.
The accolade strengthens NiCE's standing as contact centre buyers weigh cloud migration, AI features and customer support more heavily.
Amber Technology has unveiled a redesigned Bluesound PULSE FLEX in Australia, a compact, high-res wireless speaker for smaller rooms.
Banks under pressure to tighten anti-money laundering controls are likely to note NiCE Actimize's top Celent rating for KYC systems.
