Zendesk stories
Zendesk recently announced Intelligent Triage and Smart Assist, new artificial intelligence (AI) solutions empowering businesses with customer support.
Singapore businesses lag behind in their ability to act on customer feedback, and the speed at which they address it, according to Zendesk.
Zendesk unveils new solutions for customer relationship management and employee experience at its flagship conference, Relate.
Zendesk unveils new solutions that focus on conversations in customer relationship management, as well as a new employee experience offering.
Zendesk's annual research has uncovered a gap between consumer expectations and company actions regarding customer service.
Zendesk to acquire Momentive, including its SurveyMonkey platform, accelerating revenue plan to $3.5bn in 2024. 🤝🚀.
New research from Zendesk reveals that turning agility into reality in organizations is proving to be a challenge.
Zendesk launches messaging solution for enterprise customers to bring simplicity to the enterprise software space.
A positive customer experience with a retailer during the festive season will encourage customer loyalty, according to new research from Zendesk.
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
New research from Zendesk has revealed that startups which prioritised CX from their inception consistently outperform their peers.
Zendesk strengthens its APAC leadership team, appointing Wendy Johnstone as regional COO and Gari Johnson as senior VP of sales, to drive growth and operations.
The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.
Australian and New Zealand businesses are struggling to meet customers' expectations, according to new research from Zendesk.
The new services are designed to improve contact centre agent efficiency, while reducing the time that end users spend interacting with customer service.
Zendesk, a provider of customer experience and engagement software, is expanding its footprint in Asia Pacific by expanding its Singapore office.
Native connector for Amazon EventBridge allows easy access to customer experience data across the organisation.
Poor customer service can drastically impact company revenue, with 42% of Australians ceasing to buy after a bad experience, a Zendesk report reveals.
A roundup of the latest Gartner Peer Insight Customers' Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
