About Shannon
Shannon Williams
Journalist
Shannon is a freelance editor and writer. As a professional content creator over the last ten years, Shannon has worked across many industries including tech, business and travel, in a variety of mediums including media, publishing, communications and social media. She has a knack for finding the right voice for her audience and relishes the opportunity to tell stories.
Stories by Shannon - Page 155
Vodafone NZ brings AI into contact centre solutions with new partnership
Wed, 2nd Sep 2020
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crm
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contact centre
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martech
Vodafone NZ partners with Convai to launch Vodafone Voice Concierge, an AI solution for contact centres, reducing average call time by 15-30 seconds.
Video conferencing, network usage surge in lockdown 2.0 - Vodafone
Tue, 1st Sep 2020
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uc
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contact centre
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wfh
Phone and internet network usage continued sustained increases during Auckland's second lockdown, according to Vodafone NZ.
COVID-19 sees global smartphone sales plunge by 20%
Tue, 1st Sep 2020
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apple
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smartphones
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technology gifts
COVID-19 causes global smartphone sales to drop 20.4% in Q2 2020, with Samsung experiencing the largest decline, according to Gartner.
Poor data decision-making by Australian organisations impact bottom line - report
Tue, 1st Sep 2020
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big data
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bi
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data analytics
Organisations that invest in creating data-to-insights (D2I) capabilities through modern data and analytics pipelines are seeing significant gains.
Huawei Australia ends Canberra Raiders major sponsorship
Mon, 31st Aug 2020
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sports
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huawei
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partners
The current 2020 National Rugby League season will be the company's final year as major sponsor of the team after nearly a decade together.
How COVID-19 has changed the way Kiwi SMEs operate - study
Mon, 31st Aug 2020
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2degrees
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covid-19
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sme
New Zealand small businesses have changed their approach to work due to COVID-19, with 58% adapting their methods, according to a 2degrees study.
Businesses reminded to check security after COVID-19 changes work habits
Mon, 31st Aug 2020
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wfh
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cybersecurity
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new zealand internet task force
Cyber hygiene is more important than ever thanks to COVID-19 changing the way people work, according to the New Zealand Internet Task Force.
Bring Your Own PC security to transform businesses within five years - Gartner
Thu, 27th Aug 2020
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byod
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mobility
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casb
BYOPC security will transform businesses within five years, with mainstream adoption expected within two to five years, according to a new report from Gartner.
Avaya signs Tradewinds as Master Agent, creates opportunity for Australian channel partners
Thu, 27th Aug 2020
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partner programmes
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avaya
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tradewinds brokerage
Tradewinds partners with Avaya to offer Australian businesses secure remote work capabilities and recurring revenue streams.
Lenovo launches new global partner hub in Australia
Thu, 27th Aug 2020
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partner programmes
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lenovo
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ndi
Lenovo launches new partner hub in Australia, offering personalised, real-time sales tools to channel partners.
D-Link unveils new AI-powered cameras
Thu, 27th Aug 2020
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cloud services
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wireless networks
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ai
The two new intelligent camera solutions offer advanced artificial intelligence, see-in-the-dark capability and improved interoperability.
Ingram Micro Cloud invests in strategic Australian partner Zetaris
Thu, 27th Aug 2020
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partner programmes
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ingram micro
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distributors
Ingram Micro partners with Australian software firm Zetaris, aiming to take their data analysis solution to global markets.
IDC: Worldwide spending on AI to double over next four years
Thu, 27th Aug 2020
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martech
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chatbots
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contact centre
Global spending on artificial intelligence (AI) is set to double by 2024, reaching $110 billion, according to research firm IDC.
WatchGuard names top ANZ channel partners of the year
Wed, 26th Aug 2020
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network management
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firewall
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network security
Greenlight ITC, Bluechip Infotech and Quotient were amongst the big winners for WatchGuard Technologies Australian and New Zealand Partner of the Year Awards.
ExtraHop appoints NEXTGEN as Australian distributor
Wed, 26th Aug 2020
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partner programmes
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ndr
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distributors
ExtraHop has appointed NEXTGEN as a distribution partner in Australia to meet growing demand for its network detection and response solutions.
Time Kiwis spent remote working doubled during lockdown
Wed, 26th Aug 2020
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wfh
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chorus
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remote working
New Zealand businesses are encouraged to embrace distributed workforce practices for productivity gains, according to Chorus.
Major tech firms benefit from strong demand for cloud computing solutions - study
Wed, 26th Aug 2020
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cloud services
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cloud infrastructure
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globaldata
Major tech companies benefitted from strong demand for cloud computing and online advertising in 2019, says GlobalData study.
Zoom teams up with Facebook, Amazon and Google to expand to smart displays
Wed, 26th Aug 2020
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uc
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facebook
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video conferencing
The company says the expansion brings Zoom to widely-used devices and broadens their capabilities to the work environment.
Talend named a Leader in Data Integration Tools
Tue, 25th Aug 2020
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multi-cloud
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gartner
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talend
Talend named Leader in Gartner Magic Quadrant for Data integration Tools for the fifth consecutive time, citing its ability to execute and vision.
Employees use only 54% of newly learned skills, while a third of skills are no longer relevant - Gartner
Tue, 25th Aug 2020
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gartner
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skills gap
Employees are only applying 54% of the skills they learn, despite an increase in the number of skills required for a job, according to Gartner.
New technologies to drive service provider router market past $15 billion in 2024
Tue, 25th Aug 2020
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router
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nsp
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delloro group
New technologies are set to drive the service provider router market past $15bn by 2024, despite the impact of COVID-19, according to Dell'Oro Group.
Facebook adds new video conferencing apps to Workplace
Tue, 25th Aug 2020
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wfh
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uc
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facebook
Facebook has announced a series of updates for organisations using Workplace and Portal to collaborate with colleagues.
Australian executives shift focus to must-have technologies amid COVID-19
Fri, 21st Aug 2020
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kpmg
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emerging technology
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covid-19
Business survival has emerged as the number one reason to invest in emerging technologies as Australian executives re-evaluate strategic priorities.
Remote working here to stay in ANZ, but security must be addressed
Fri, 21st Aug 2020
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firewall
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wfh
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breach prevention
COVID-19 has accelerated remote working by at least five years for organizations in Australia and New Zealand, according to a study by Barracuda Networks.