Amelia, a leading provider of Enterprise Conversational AI, has received the prestigious 2023 Aragon Research Innovation Award for Conversational AI. This marks the second consecutive year Amelia has been granted this honour, underscoring its continuous commitment to innovation in the field of Conversational AI.
The Aragon Research Innovation Awards are presented to vendors based on the innovative qualities of their product or service. The award celebrates providers who utilise technology in visionary ways to disrupt their markets and anticipate market evolution. Amelia's recognition for its Conversational AI significantly contributes to the platform's reputation, further solidifying the company’s stance in the AI industry.
According to Amelia, the award recognition highlights the most recent update to the firm's Conversational AI platform. The award-winning platform uses Generative AI capabilities, helping enterprise customers to fast-track the development of virtual agents and to decrease the overall time to value. The use of Generative AI in developing cutting-edge technological solutions has been a major focus for Amelia since its integration into the company's technology in 2020.
"It's no surprise that Generative AI has been a top boardroom conversation topic over this past year. Here at Amelia, we're proud to say that we have been using Generative AI in our technology since 2020, and we continue to enhance our capabilities in this space to deliver phenomenal customer outcomes. We are grateful for this award from Aragon Research, which we believe is a reflection of our dedication to developing the best Conversational AI platform available for our customers," said Lanham Napier, President and Chairman of Amelia.
Amelia was officially awarded at Transform 2023, the annual Aragon Research awards event, on December 5th, 2023. Importantly, the award from the Aragon Research should not be perceived as an endorsement by Aragon Research of any vendor, product, or service. It is an unbiased acknowledgement of Amelia’s innovative edge in the AI sector, particularly in Conversational AI.
As a world leader in Enterprise Conversational AI, Amelia continues to be trusted by a variety of industries, playing a significant role in automating operations, enhancing customer experience, and leveraging business outcomes. Powered by strategic investments, the company consistently provides AI tools to manage crucial tasks and processes, creating more productive workplaces and delivering superior results while minimizing operational costs.