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Aryaka and 8x8 partner for UC over SD-WAN

13 Jul 2020

Aryaka and 8x8 have formed a global technology partnership that will extend the 8x8 Open Communications Platform performance across Aryaka’s managed SD-WAN service. 

The expanded joint agreement will enable organisations to enhance cloud communications performance across the WAN for improved employee productivity and customer experience, which is even more important in today’s dynamic work-from-anywhere environment, and a key finding in Aryaka’s 4th Annual State of the WAN Report.

"We are living through unprecedented times that require enterprises to accelerate the move to an online digital business and support massive growth of remote workers," says IDC worldwide telecom, virtualization & CDN research vice president Ghassan Abdo. 

"SD-WAN together with cloud communications and collaboration is a great choice to support this new digital economy and address the need for a massively distributed and remote work environment."

The 8x8 enterprise communications platform, including voice, team chat, meetings, and contact centre solutions, combined with Aryaka’s managed SD-WAN service will allow enterprises to maximise IT infrastructure investments and prioritise communications traffic across the network. 

Joint customers are provided optimised access to 8x8’s regional Unified Communications as a Service (UCaaS) Points of Presence (PoPs) by leveraging the Aryaka backbone, eliminating the packet loss, latency, and jitter that can occur using the public internet, and impact cloud communications user experience. 

In addition, customers will benefit from real-time insights into traffic management that includes monitoring and reporting on 8x8 performance.

“As a leader in the managed SD-WAN space, we’re excited to be partnering with an acknowledged enterprise communications leader to offer our joint customers and partners a solution that leverages each of our strengths and directly addresses one of our key use cases,” says Aryaka CEO Matt Carter.

“This is truly a 1+1=3 offering that creates the first truly global SD-WAN enabled UCaaS and Contact Center-as-a-Service (CCaaS) platform that addresses the digital transformation needs for enterprises of all sizes across the globe.”

Going forward, the companies will co-market the combined solutions, and 8x8 will also resell Aryaka’s managed SD-WAN service, bundling regional and global managed SD-WAN services with 8x8’s UCaaS and CCaaS offerings. The offerings will include introductory service bundles. 

“8x8 is committed to helping global organisations meet their work-from-anywhere objectives that increase business responsiveness and resilience while enhancing employee productivity and customer experience,” says 8x8 CEO Vik Verma. 

“Extending the 8x8 Open Communications Platform with SD-WAN will provide enterprises with highly stable and productive employee, partner, and customer interactions across the globe. We already have an impressive track record of successful joint deployments with Aryaka at some of the most demanding global enterprises, and the expanded partnership will take the relationship to the next level.”