Deloitte New Zealand wins AWS value realisation badge

Deloitte New Zealand has achieved the AWS Business Value Realisation Competency, placing the firm among AWS partners recognised for helping customers measure outcomes from cloud investments.

Awarded through Amazon Web Services' partner programme, the competency identifies consulting and services firms that can tie technology projects to business results after deployment. Deloitte New Zealand said the recognition reflects its work helping organisations define targets for cloud and artificial intelligence spending and track whether those targets are met.

Rather than focusing only on technical delivery, the competency centres on what happens once systems are live. That includes setting business metrics, building plans around expected returns, and monitoring whether projects deliver operational or commercial gains.

Deloitte New Zealand uses Business Value Realisation Plans to connect AWS workloads to specific outcomes and guide customer adoption through to measured results. It applies the approach across engagements as part of a repeatable delivery model.

The recognition comes as consulting firms and cloud partners face growing pressure from clients to show clearer returns on digital transformation spending. Many companies have invested heavily in cloud migration and AI tools, but boards and executive teams increasingly want evidence that projects are improving productivity, customer service, revenue, or cost control.

A recent example of the model in practice was Deloitte New Zealand's work with insurer Tower on its contact centre operations. The project began with an Amazon Bedrock pilot and later expanded into an AI-based contact centre built on Amazon Connect.

According to Deloitte New Zealand, the work included real-time transcription, sentiment analysis, and call summarisation. The aim was to improve staff productivity and customer service, offering a practical illustration of the outcomes assessed under the AWS competency.

Client focus

The AWS Competency Program is designed to help customers identify partners with specialist expertise in particular industries, technologies, or service areas. In this case, the Business Value Realisation Competency focuses less on system implementation and more on whether partners can help clients turn technology investment into measurable post-deployment results.

For Deloitte New Zealand, the competency also reflects a broader shift in the market for cloud and AI advisory services. Customers are no longer looking only for migration support or software integration; they also want frameworks for tracking value and proving that spending aligns with strategic goals.

That demand has become more pronounced as AI projects move from pilots into broader operational use. Businesses adopting generative AI and automation tools often face questions about governance, workforce impact, and return on investment, making formal measurement methods more important for technology advisers.

In New Zealand, those issues are especially relevant for large enterprises and public sector bodies seeking to balance modernisation with budget discipline. Technology suppliers and consultants increasingly need to show not just what has been built, but what has changed in the business as a result.

Kylie Bryant, Partner, Deloitte New Zealand, said the firm sees the new competency as recognition of that work. "Deloitte New Zealand is proud to achieve the AWS Business Value Realisation Competency," said Bryant.

She said the firm's focus is on helping clients demonstrate practical outcomes from AWS spending. "Our team is focused on helping clients unlock tangible, measurable outcomes from their AWS investments, combining deep industry insight with the agility, scale, and continuous innovation of AWS to drive real business value," Bryant said.

AWS said its competency framework is intended to help organisations find partners with proven experience in delivering specific types of projects. The programme covers a broad range of specialisations, but this competency is aimed at partners that can connect cloud and AI deployments to business measurement and accountability.

For Deloitte New Zealand, the designation strengthens its position in a market where customers are asking harder questions about what technology investment is delivering. The underlying test for service providers is increasingly simple: whether they can show measurable outcomes, not just completed implementations.