DXC & ServiceNow unveil GenAI Centre of Excellence

DXC Technology and ServiceNow have announced their collaboration to launch a new Centre of Excellence designed to encourage the adoption of generative AI (GenAI) solutions by businesses worldwide.

This initiative comes in response to growing pressures on organisations to rapidly derive value from AI investments. The Centre will leverage DXC's AI Impact suite, which integrates consulting, engineering, and secure enterprise services with ServiceNow's GenAI solution, Now Assist. This collaboration is intended to help clients optimise technology performance and achieve tangible results.

DXC has already implemented Now Assist on its service delivery platform to enhance its incident management process. Howard Boville, DXC Executive Vice President, Consulting and Engineering Services – Powered by AI, commented on the collaboration, stating, "Customers are looking to transform their businesses with AI, and, along with ServiceNow, we have the expertise to unlock high-impact use cases of AI at scale. Our clients need to ensure that their AI technologies adhere to the highest standards of data privacy, governance, and compliance. DXC is a trusted partner that understands the depth of the challenges and opportunities clients need to thrive."

ServiceNow's Erica Volini, Senior Vice President, Global Partnerships and Channels, remarked on the initiative, "Companies are eager to realise value and productivity through GenAI. Our mission is to put AI to work for more organisations, and partners like DXC are crucial to this effort. The new Center of Excellence merges DXC's extensive industry expertise and scale with GenAI capabilities in our Now Assist solution and AI platform – this is how you drive true business transformation forward."

This announcement marks an extension of a 15-year partnership between DXC and ServiceNow, during which DXC has played a significant role in deploying ServiceNow's products and services across various sectors. Notable projects include Swiss Federal Railways, which integrates DXC's system integration solutions to transport 1.25 million passengers and 205,000 tonnes of goods daily using the Now Platform.

Another example is Jollibee Foods Corporation (JFC), which relies on DXC-provided unified platforms, including ServiceNow, to manage its critical store and enterprise operations. Furthermore, during the COVID-19 pandemic, the City of Milan's Civil Protection Department collaborated with ServiceNow and DXC to efficiently handle the receipt and distribution of personal protective equipment.

DXC maintains a significant expertise pool with over 2,000 ServiceNow certifications and more than 1,300 accreditations. To further enhance its capabilities, DXC has an active ServiceNow focused Training Academy and participates in the ServiceNow Council AI Product Advisory Board, providing feedback for future AI product developments.