Freshworks appoints Andrew Phillips as new VP of Sales for ANZ

Freshworks has announced the appointment of Andrew Phillips as the new Country Manager and Vice President of Sales for Australia and New Zealand (ANZ). This strategic decision aims to strengthen Freshworks' market presence and provide greater value to regional businesses through the utilisation of generative AI features.

Phillips brings over three decades of experience in sales, with more than 20 years specifically in the technology sector. His previous roles include leadership positions at VMware, AWS, and UiPath, where he demonstrated exceptional leadership and a consistent record of driving sales performance and revenue growth. Notably, Phillips has considerable experience working with public sector customers in the ANZ region, an area that is of particular focus for Freshworks.

Abe Smith, Chief of Global Field Operations at Freshworks, expressed his enthusiasm about Phillips' appointment, stating, "We are thrilled to welcome Andrew Phillips to our team. His extensive experience and impressive accomplishments in the industry make him the perfect fit to lead our regional sales efforts. We are confident that he will play a pivotal role in driving our company's growth and success in ANZ."

Phillips shared his excitement about joining Freshworks and highlighted his future plans for the company. "It's rare to find technology that is quick to implement, easy on the pocket, and still on the cutting edge of innovation. Freshworks falls into this rare category of business software products and is slated to win big," he said. "Over my career, I have had the opportunity to work for companies like VMware, AWS, and UiPath that have been able to deliver on these goals by improving the pace at which customers can move, introducing superior technology, and drastically reducing operational costs."

Phillips continued, "Freshworks has integrated AI into its products for over six years! With generative AI features in the form of Freddy CoPilot and Self Service, enhancing the experience for both employees and customers, it becomes the default choice for businesses looking to stay ahead and tap into the Gen AI wave."

In his new role, Phillips will oversee the regional sales strategy with a focus on expanding market share, fostering customer relationships, and identifying new business opportunities. He will work closely with the executive team to implement innovative sales strategies and ensure the delivery of exceptional value to Freshworks' customers.

Freshworks is known for providing AI-powered customer and employee-service solutions designed to increase efficiency and improve engagement for companies of all sizes. Headquartered in San Mateo, California, the company serves a worldwide client base of over 67,000 customers, including notable names such as American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.

With this new appointment, Freshworks aims to leverage Phillips' extensive experience to drive growth and success in the ANZ region, ensuring that regional businesses can fully benefit from cutting-edge AI advancements and enhanced operational capabilities.