ISPs take top honours at Genesys partner awards

ISPs were the cream of the crop at the annual Genesys' APAC partner awards with Spark recognised as the Australia - New Zealand Partner of the Year, while Telstra was named APAC Partner of the Year.

Genesys, a vendor of omnichannel customer experience and contact centre solutions, gave Spark the honour during the Genesys APAC Partner conference held 6-9 March 2019, in Chiang Mai, Thailand.

Upon receiving the award for Australia and New Zealand Partner of the Year 2018, Spark voice and collaboration lead Peter Vincent said, "We are delighted to be recognised as the 2019 Genesys Partner of the Year for the Australian and New Zealand region.

"This award reflects the collaboration, momentum and achievements of the Spark and Genesys partnership over the past 12 months. We look forward to continuing to work together to offer a range of cloud-based customer experiences and employee engagement solutions to New Zealand Organisations.

Genesys channels vice president George Aprane says, "The convergence of digital, artificial intelligence and the cloud has ushered in a huge opportunity in the customer experience market. Our partners will continue to play a significant role in our go-to-market strategy as we help businesses in Asia Pacific take advantage of the significant return on investment the cloud offers.

This year's Best Performing Partner award recipients include:

Partner of the Year 2018 - Asia Pacific: Telstra

PureCloud Platform - Iconic Win Partner of the Year 2018 Asia Pacific: QPC

PureCloud Platform - Application Innovation Partner of the Year 2018 Asia Pacific: Itochu Techno-Solutions

Innovative Partner of the Year 2018 Asia Pacific: Shanghai Egoo Networks

Disruptor Partner of the Year 2018 Asia Pacific: The Customer Experience Labs

Partner of the Year 2018 Australia - New Zealand: Spark New Zealand

Partner of the Year 2018 – Greater China:  eSOON China

Partner of the Year 2018 – India: SmartConnect Technologies

Partner of the Year 2018 – Japan: Itochu Techno-Solutions

Partner of the Year 2018 – Korea: Hansol Inticube

Partner of the Year 2018 – South East Asia: CMC Saigon System Integration