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IT Glue and TruMethods work to better serve MSPs

By Catherine Knowles
Thu 6 May 2021
FYI, this story is more than a year old

IT Glue has acquired TruMethods, a move that is the culmination of work between the companies to integrate myITprocess with IT Glue.

The aim of the collaboration is to deliver the most powerful, high-value virtual CIO (vCIO) software platform to allow MSPs to build more strategic relationships with their customers, the company states.

TruMethods and its peer groups will continue to be led by Gary Pica and his team from the company's offices in New Jersey.

myITprocess is a vCIO solution that enables MSPs to deliver technical services through a proactive, repeatable process.

MSPs use myITprocess to quickly analyse clients technical environments, establish their IT standards, make business recommendations, track client feedback, and develop custom, strategic roadmaps specific to each client.

Together with IT Glue, MSPs have a one-two punch that synchronises all their IT Glue configurations and assets within myITprocess, the company states.

In doing so, documentation details are updated within myITprocess to accurately guide client quarterly business reviews that open the doors to new projects, new sources of revenue and stronger client relationships, according to IT Glue.

IT Glue CTO and general manager Nadir Merchant says, “As MSPs mature, a vCIO offering will become a must-have capability in their arsenal. 95% of myITprocess users use IT Glue, which demonstrates just how well our products go hand-in-hand. As we worked on this integration, it became clear that we could do so much more for the MSP community by going beyond just the technology.

"This acquisition is a milestone for our industry as Gary Pica a legend in the MSP space and his team join forces with IT Glue to take MSPs to even greater heights.”

TruMethods founder and president Gary Pica says, “Bringing myITprocess and IT Glue together was a natural fit.

"When I founded TruMethods over a decade ago, my goal was to make life easier for MSP owners and that is what we've done here by combining our technologies.

"The inherent synergies between our two industry leading products deliver unparalleled knowledge sharing, efficiency and profitability that MSPs cannot ignore.

"My mission has always been to help MSPs succeed by delighting their customers and that is what this integration delivers.

"This new era for TruMethods as part of the IT Glue family puts us in an even better position to help more MSPs reach their full potential.”

Kaseya CEO Fred Voccola says, “The MSP community is indebted to Gary for the incredible work he's done throughout his career. The training, peer group and software he and his team have built have completely changed the way MSPs transform their business. Kaseya and IT Glue are committed to doing what's right for the MSP industry.

"I can't think of a better way to do that then by enabling TruMethods and Gary to reach even more MSPs around the world with their unmatched knowledge, independence, expertise and services.”

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