New contact centre offering offers fresh opportunities for resellers

Enghouse Interactive has teamed up with Australian IT provider Nexon to release a cloud contact centre offering into the ANZ market – opening the doors for Kiwi resellers to also get onboard.

The Nexon Absolute Contact Centre powered by Enghouse Interactive is a cloud-based contact centre solution allowing businesses to 'experience the full potential' of Microsoft Skype for Business.

A spokesperson says Nexon is keen to talk to Kiwi resellers interested in rolling out the offering to their own customers.

David Russell, Nexon Asia Pacific unified communications business manager, says the offering – a single managed solution that seamlessly integrates with Skype for Business – will enable businesses to access the many benefits offered by a virtual contact centre solution.

The offering integrates all communication capabilities into a single, easy-to-use platform, including voicemail, instant messaging, video, audio, web conferencing and desktop-as-a-service.

Dean Hodgson, Enghouse Interactive managing director, says Nexon has been providing IT solutions within the ANZ market for than 12 years and the new offering complements Enghouse's other contact centre solutions.

"So whether it is a cloud or on-premise requirement a business has, Enghouse Interactive has the right contact centre solution to meet your needs," Hodgson says.

The Nexon Absolute Contact Centre powered by Enghouse Interactive enables interactive voice response for up to 1500 agents, voice recording, a full agent/management reporting suite – both real time and historic – Omni channel routing and CRM integration routing.

Customers can scale up and down depending on the number of users and the style of services required to suit changing needs and budget.

The offering is deployed on Nexon's hosted exchange-as-a-service platform and delivered via a pay per user service.