"Over the years, CCNA has continued to provide holistic solutions to its customers that are tailored around their unique communications needs in the connected era."More

Avaya IX Subscription gives customers the flexibility to scale consumption of Avaya’s contact center and unified communications solutions based on their needs.More

The new intelligent workspace solution enables enterprises to leverage an open and extensible framework to bring together data from across the entire enterprise.More

The regional telecoms operator will offer Avaya Contact Centre and Unified Communications solutions in the cloud with Avaya IP Office PoweredBy.More

RingCentral and Avaya will introduce “Avaya Cloud Office by RingCentral” and will jointly develop programmes and automated technologies.More

The new platform helps make remote learning and virtual classrooms a reality and helps to enable high-quality video collaboration between staff and parents.More

The service will launch in the first half of 2020, initially covering the Gulf Cooperation Council (GCC) Countries before general worldwide availability. More

At the centre of these enhancements are three newly introduced modules, which help deliver comprehensive contact centre insights to enable better strategic decision-making.More

Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead. More

Government departments and enterprises are wasting millions of dollars every year on cybersecurity because they fail to also invest in the user experience.More

This new offer enables Avaya partners to more effectively transition SMBs to cloud-based communications. More

"Avaya is proud to be supporting this venerable financial institution as it continues to evolve and transform to meet the needs of its clients.”More

Avaya is one of the Google Cloud partners participating in an early access program aimed at augmenting next-generation contact centres.More

“In a world of virtual assistants and smart homes, customers expect to control their experiences with technology simply by talking."More

This includes embedding Google’s machine learning within conversation services for the contact centre, enabling integration of AI capabilities.More

Joins 8x8 after time at Oracle, Avaya and Optus to managing 8x8’s growing team of partners across the region.More

Avaya is supposedly taking a flexible hybrid approach to the cloud with these new solutions.More

Avaya's Peter Chidiac says among all the opinions on what constitutes customer experience, it's clear that they will not wait for businesses any more.More

The additions to the ecosystem will enable Avaya to add prioritisation and natural language processing to its UC solutions.More

The agreement will provide joint clients in Australia with integrated solutions.More

The blockchain infrastructure securely collects and shares anonymous customer interaction data from a network of peers.More

The upgrade includes hybrid cloud UC with voice and video, meetings, team collaboration, and content sharing.More

“Companies that prioritise the Customer Experience generally demonstrate a higher rate of revenue growth,” says Avaya president and CEO Jim Chirico.More

By implementing new digital technologies and business models, APAC enterprises are world leaders in digital disruption.More