Business communications stories

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

8x8 debuts Smart Assist, embedding real-time AI guidance and automated summaries into its contact centre workspace to speed agent workflows.

Infobip tops Juniper RCS for Business 2026 leaderboard, hailed as leading Established Leader on reach, innovation and operator ties.

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

Infobip upgrades its WhatsApp Marketing Messages API with optimisation tools that lift delivery rates and boost ROI by over 60%.

Wordly debuts Workspaces to bring its AI translation and captioning platform from big-ticket conferences into everyday corporate meetings.

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

Spectralink's new S1000 DECT platform brings serverless, site-wide voice to frontline workers with direct Microsoft Teams integration.

Yealink launches SP92 speakerphone and BH71 Pro headset at Officeworks, targeting hybrid workers needing clearer calls in noisy spaces.

RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.

Yealink's WH64 Hybrid Dual UC DECT headset delivers crisp calls, strong music performance and all-day comfort for busy open-plan offices.

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.

Kordia is now a Managed Services Partner to deliver Dialpad's AI-powered contact centre solutions in New Zealand, enhancing local support and customer engagement.

ReveNet warns APAC's USD $55bn A2P SMS revenue faces steep decline without urgent operator action to tackle rising costs, fraud, and fragmented regulation.

Email remains the greatest risk for sensitive data breaches, with 90% of business communications exposed, warns Kiteworks' 2025 security report.

Klearcom's AI-powered platform now automates United World Telecom's global number testing, boosting service reliability across 100+ countries and time zones.

RingCentral wins Frost & Sullivan's 2025 Global Customer Value Leadership Award and rolls out pay-per-organiser pricing for its Events platform.

As we celebrate International Women's Day 2025, Kira reflects on the vital role women play in technology and her new leadership position at RingCentral.

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

8x8 has reported over 60% year-on-year growth in new product sales, attributed to the rising demand for its AI-powered customer experience solutions.