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Business communications stories

Mitel launches AI-powered platform for enhanced CX management
Hybrid Cloud

Mitel launches AI-powered platform for enhanced CX management

Mitel has launched its AI-powered customer experience platform, Mitel CX, to help organisations enhance engagement and meet rising consumer expectations.

By Imee Dequito • 3 min read • Tue, 19th Nov 2024
Mitel & Talkative enhance AI capabilities in call centres
Customer Experience

Mitel & Talkative enhance AI capabilities in call centres

Mitel has partnered with Talkative to enhance its contact centre solutions through AI, aiming to improve customer interactions and operational efficiency.

By Catherine Knowles • 3 min read • Fri, 15th Nov 2024
Mitel recognises global partners at annual Next Awards 2024
Unified Communications

Mitel recognises global partners at annual Next Awards 2024

Mitel announces the winners of its 2024 Mitel Next Awards, honouring global partners for excellence in growth, innovation, and customer service.

By Shannon Williams • 3 min read • Fri, 31st May 2024
Alcatel-Lucent Enterprise launches Purple on Demand in Asia Pacific
Digital Transformation

Alcatel-Lucent Enterprise launches Purple on Demand in Asia Pacific

Alcatel-Lucent Enterprise unveils Purple on Demand, a subscription-based communication product for APAC businesses.

By Shannon Williams • 2 min read • Thu, 25th Apr 2024
New phishing method exploiting the Genial.ly platform
Artificial Intelligence

New phishing method exploiting the Genial.ly platform

Check Point Harmony Email researchers expose a new phishing tactic dubbed 'Business Compromise 3.0' exploiting Genial.ly platform.

By Shannon Williams • 3 min read • Tue, 12th Dec 2023
Squire Technologies launches Mirus, a game-changer in mobile communication
Firewalls

Squire Technologies launches Mirus, a game-changer in mobile communication

Squire Technologies introduces Mirus, an innovative messaging platform set to transform mobile and enterprise communication.

By Imee Dequito • 3 min read • Fri, 27th Oct 2023
ConvergeOne a Cisco Gold Partner, receives Powered Service designations
Customer Relationship Management

ConvergeOne a Cisco Gold Partner, receives Powered Service designations

ConvergeOne renews its Cisco Gold Partner status and achieves Powered Service designations across key Cisco solutions.

By Zach Thompson • 3 min read • Fri, 9th Sep 2022
RingCentral unveils new Microsoft Teams enhancements and BYOC
Unified Communications

RingCentral unveils new Microsoft Teams enhancements and BYOC

Global enterprise cloud communications provider RingCentral has unveiled a new set of phone capabilities to the Microsoft Teams platform.

By Ryan Morris-Reade • 4 min read • Fri, 19th Nov 2021
Code outside the box: Why customisable solutions are better
Unified Communications

Code outside the box: Why customisable solutions are better

Twilio allows for innovators, both big and small, from across every industry to reinvent how companies engage with their customers.

By Nick Forrester • 6 min read • Fri, 6th Aug 2021

Stories from Other Regions

Business communications stories

Gamma to acquire STARFACE to boost cloud market in Europe
Unified Communications

Gamma to acquire STARFACE to boost cloud market in Europe

Gamma plans to acquire STARFACE Group from Maxburg to strengthen its foothold in Europe's cloud communications market, pending regulatory approval.

By Catherine Knowles • 3 min read • Fri, 17th Jan 2025
Respond.io & TikTok launch AI tool for SME growth
Customer Experience

Respond.io & TikTok launch AI tool for SME growth

Respond.io and TikTok have launched an AI-driven tool aimed at enhancing customer interactions for SMEs, targeting the USD $4.1 trillion financing gap.

By Kaleah Salmon • 2 min read • Tue, 14th Jan 2025
AI data privacy a top concern for 36% of firms, report finds
Data Analytics

AI data privacy a top concern for 36% of firms, report finds

A new report reveals that 36% of firms are sharpening their focus on AI data privacy, amid growing concerns for security and customer regulations.

By Sean Mitchell • 2 min read • Sat, 23rd Nov 2024
Alexander Wettjen appointed Vice President Group Sales at NFON
Unified Communications

Alexander Wettjen appointed Vice President Group Sales at NFON

NFON has appointed Alexander Wettjen as Vice President Group Sales, effective 1st December 2024, to enhance its partner-centric market approach.

By Imee Dequito • 3 min read • Wed, 20th Nov 2024
Esendex introduces new self-serve tool on WhatsApp platform
Customer Experience

Esendex introduces new self-serve tool on WhatsApp platform

Esendex has launched a new self-serve feature on its WhatsApp Business Platform, streamlining how businesses engage with customers ahead of Black Friday.

By Kaleah Salmon • 2 min read • Tue, 15th Oct 2024
Symbio launches AdvancedPBX with Crexendo partnership
Unified Communications

Symbio launches AdvancedPBX with Crexendo partnership

Symbio Holdings has unveiled AdvancedPBX, a cloud-hosted PBX solution designed for service providers, promising quick setup and enhanced features.

By Sean Mitchell • 2 min read • Tue, 8th Oct 2024
Alcatel-Lucent Enterprise partners with One-Net in Singapore
Unified Communications

Alcatel-Lucent Enterprise partners with One-Net in Singapore

Alcatel-Lucent Enterprise partners with One-Net Communications to boost DAC solutions in Singapore, aimed at sectors like hospitality and transport.

By Shannon Williams • 2 min read • Mon, 5th Aug 2024
Hilary Oliver promoted to CCO to drive Tollring's strategy
Customer Experience

Hilary Oliver promoted to CCO to drive Tollring's strategy

Tollring has appointed Hilary Oliver as Chief Customer Officer to spearhead its customer success strategy, enhancing customer experience and retention.

By Imee Dequito • 3 min read • Wed, 10th Jul 2024
RingCentral predicts key corporate trends for Australia in 2024
Unified Communications

RingCentral predicts key corporate trends for Australia in 2024

RingCentral's top execs forecast AI, cybersecurity, corporate governance, privacy, and hybrid working to shape Australia's business scene in 2024.

By Shannon Williams • 3 min read • Tue, 28th Nov 2023