Business Process Optimisation Stories - Page 3

Global Stories

Business Process Optimisation stories

NiCE appoints Nigel Lindsay-Smith to lead ANZ growth

Australia and New Zealand businesses are spending more on AI customer service, with NiCE targeting bigger contracts and partner-led expansion.

By Sean Mitchell • 4 min read • Thu, 12th Mar 2026

Data Protection

Confluent says data streaming will enable faster, better decisions

Confluent says organisations must shift to governed data streaming, with AI agents making millisecond decisions at scale.

By Anthony Caruana • 6 min read • Wed, 11th Mar 2026

Digital Transformation

Conga research links slow quote approvals to lost deals

Slow internal quote approvals are derailing nearly half of deals, Conga research finds, as fragmented systems stall revenue and forecasting.

By Sofiah Nichole Salivio • 3 min read • Wed, 11th Mar 2026

Hybrid Cloud

Elastic says AI search & context now decide customer loyalty

Elastic argues that in an AI-obsessed market, robust search across messy data is the real foundation of trustworthy, profitable experiences.

By Anthony Caruana • 6 min read • Tue, 10th Mar 2026

Digital Transformation

Unit4 makes Success4U default model for ERPx delivery

Unit4 makes its Success4U subscription the default model for ERPx and ERP delivery, promising faster, more predictable SaaS rollouts.

By Sean Mitchell • 4 min read • Thu, 26th Feb 2026

Manufacturing

Celonis names Ewan Henderson North America GM for AI push

Celonis hires veteran software leader Ewan Henderson as North America GM to tighten AI's link to day-to-day operations and measurable ROI.

By Sofiah Nichole Salivio • 4 min read • Thu, 5th Feb 2026

Manufacturing

Xelix warns AP errors leak up to USD $53 billion a year

Xelix research warns large UK and US firms lose up to USD $53 billion a year to accounts payable errors, duplicates, missed credits and fraud.

By Shannon Williams • 5 min read • Wed, 4th Feb 2026

Digital Transformation

Avalara expands AWS Marketplace access for tax tools

Avalara inks multi-year AWS deal to push its AI-driven tax tools via AWS Marketplace, promising simpler cloud procurement and billing.

By Karen Joy Bacudo • 3 min read • Wed, 28th Jan 2026

Digital Transformation

Superdry streamlines global retail operations with AI platform

Superdry has upgraded its global retail operations with Cegid's AI platform to boost efficiency, cut admin, and support staff across its UK, European and US stores.

By Kaleah Salmon • 3 min read • Tue, 9th Sep 2025

Data Analytics

Celonis leads Forrester's 2025 process intelligence report

Celonis has been named a Leader in Forrester's 2025 process intelligence report, praised for its AI-driven platform and enterprise-wide process control.

By Jed Nykolle Harme • 3 min read • Fri, 15th Aug 2025

IT Automation

AI adoption rises but IT leaders still worry about security risks

A survey reveals 90% of IT leaders worry about AI adoption risks, especially security, despite its growing use in billion-dollar firms globally.

By Melania Watson • 3 min read • Mon, 7th Jul 2025

Customer Relationship Management

Celonis named global process mining leader by Everest Group assessment

Celonis has been named a Leader in process mining by Everest Group for the sixth year running, praised for AI innovations and strong market impact globally.

By Melania Watson • 4 min read • Fri, 27th Jun 2025

Utilities

Smart billing app delivers up to USD $4 million in savings

The Celonis Utilities Smart Billing app helps utilities save up to USD $4 million by optimising billing cycles, reducing errors, and boosting cash flow efficiency.

By Sean Mitchell • 4 min read • Mon, 26th May 2025

Customer Relationship Management

Canon Business Services secures all six Microsoft accolades

Canon Business Services ANZ has earned all six Microsoft Solutions Partner designations, placing it among Australia's top 1% of Microsoft partners with enhanced tech expertise.

By Sean Mitchell • 3 min read • Wed, 21st May 2025

Unified Communications

DXC introduces new service to speed SAP migration to Microsoft Azure

DXC Technology launches DXC Complete with SAP and Microsoft, a managed service to accelerate SAP IT modernisation using Azure and flexible pricing models.

By Catherine Knowles • 3 min read • Mon, 12th May 2025

Unified Communications

DXC launches solution with SAP & Microsoft to boost AI use

DXC Technology launches DXC Complete with SAP and Microsoft, a unified solution offering flexible pricing to modernise SAP systems using AI and cloud services.

By Melania Watson • 3 min read • Fri, 9th May 2025