Business Process Outsourcing (BPO) Stories

Global Stories

Business Process Outsourcing (BPO) stories

Tech Mahindra opens Toronto innovation hub to boost AI

Toronto clients will gain faster access to AI skills and local delivery support as Tech Mahindra expands its Canadian footprint.

By Mark Tarre • 3 min read • Last week

Digital Transformation

TP named visionary leader in Asia-Pacific Frost Radar

Asia-Pacific customer experience providers are under pressure to prove AI delivers measurable gains, with TP scoring highest on innovation and growth.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Ramco deploys payroll platform for Aurecon across Asia

Payroll errors and delays should ease for Aurecon after it replaced local systems with Ramco's managed service across seven Asian markets.

By Karen Joy Bacudo • 4 min read • Last month

Software-as-a-Service

Freehand raises USD $75 million for supply chain AI

The startup's software is already at Meta and Unilever, as investors back its push to cut supply chain costs and manual work.

By Sofiah Nichole Salivio • 5 min read • Last month

Data Protection

Cognizant deepens Anthropic tie-up as Claude rollout grows

The expansion signals Cognizant's push to turn AI trials into production work for clients amid tighter scrutiny of governance and risk.

By Joseph Gabriel Lagonsin • 5 min read • Last month

Software-as-a-Service

Tech Mahindra & Cisco launch AI-driven security edge

Enterprises grappling with hybrid work and AI adoption may get simpler access controls as the partners bundle security tools into one cloud service.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Private Cloud

Tech Mahindra posts $1.66bn revenue as deals top $1bn

Investors are likely to focus on firmer demand as the IT services group booked its third straight quarter of deals above USD $1 billion.

By Karen Joy Bacudo • 4 min read • Last month

Digital Transformation

Beyond opens Manila delivery centre with 200 roles

The move expands its cloud delivery network in Asia-Pacific as demand for AI and transformation projects drives hiring for engineers.

By Sean Mitchell • 3 min read • Last month

Software-as-a-Service

Gainsight names three executives as it expands AI retention

The hires deepen its shift into outcome-based renewal services, raising the stakes on security, internal systems and customer trust.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Data Protection

Ricoh named Leader in IDC mailroom solutions review

The ranking bolsters Ricoh's pitch to regulated firms seeking tighter control over physical and digital mail handling in one operating model.

By Sofiah Nichole Salivio • 3 min read • Last month

Fintech

TP backs dtcpay's Asia-Pacific payments support push

Multilingual 24/7 support is becoming essential as Asia-Pacific payments firms race to reassure merchants using stablecoin-linked services.

By Karen Joy Bacudo • 4 min read • Last month

Data Protection

NiCE & Sopra Steria roll out AI service centre tool

About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.

By Sean Mitchell • 4 min read • Last month

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Digital Transformation

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • Today

Human Capital Management

Headfield holds global sales talent hunt in New Delhi

More than 300 candidates vied for sales roles as employers sought proof of practical skills over CVs at a New Delhi hiring drive.

By Joseph Gabriel Lagonsin • 3 min read • Yesterday

Software-as-a-Service

Informotion gains dual Microsoft recognition in ISG

Recognition in two Microsoft services quadrants puts the Sydney specialist alongside bigger rivals as AI projects hinge on cleaner data and governance.

By Sean Mitchell • 4 min read • Last month