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Business strategy Stories - Page 12

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Business strategy stories

Smartsheet appoints Scott Torrey as Chief Revenue Officer to boost global growth
Customer Experience

Smartsheet appoints Scott Torrey as Chief Revenue Officer to boost global growth

Smartsheet appoints Scott Torrey as Chief Revenue Officer to drive global revenue growth and boost enterprise adoption of its work management platform.

By Melvin Hipolito • 2 min read • Tue, 2nd Dec 2025
E-commerce businesses urged to treat payments as profit drivers
Customer Experience

E-commerce businesses urged to treat payments as profit drivers

E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.

By Sean Mitchell • 3 min read • Wed, 26th Nov 2025
Emirates partners with OpenAI to drive AI adoption across airline
Digital Transformation

Emirates partners with OpenAI to drive AI adoption across airline

Emirates has partnered with OpenAI to integrate AI, including ChatGPT Enterprise, across its operations, enhancing services and staff training in aviation.

By Sean Mitchell • 3 min read • Sat, 22nd Nov 2025
Portal26 launches GenAI tool for AI software cost control
Partner Programmes

Portal26 launches GenAI tool for AI software cost control

Portal26 unveils GenAI Licence Intelligence module, helping firms oversee AI software licences, control costs, and maximise investment returns.

By Sean Mitchell • 2 min read • Fri, 21st Nov 2025
Contact centre agent burnout costs top AUD $20 million yearly
Unified Communications

Contact centre agent burnout costs top AUD $20 million yearly

Contact centre agent burnout costs Australian firms over AUD $20 million annually, driven by high turnover and costly operational challenges.

By Sean Mitchell • 3 min read • Fri, 21st Nov 2025
Driving outstanding customer experience with customer centricity and supportive technology
Data Analytics

Driving outstanding customer experience with customer centricity and supportive technology

Businesses must blend human interaction with digital innovation to deliver personalised, customer-first experiences that build trust and simplify processes.

By Andrew Borthwick • 4 min read • Thu, 20th Nov 2025
NiCE appoints Arun Chandra as COO to lead AI-first operations
Unified Communications

NiCE appoints Arun Chandra as COO to lead AI-first operations

NiCE has appointed Arun Chandra as COO to lead its AI-first Global Customer Operations, leveraging his experience from Disney and Meta.

By Melvin Hipolito • 3 min read • Wed, 19th Nov 2025

Stories from Other Regions

Business strategy stories

Atturra partners with TCG Process to boost AI-driven automation
Document Management

Atturra partners with TCG Process to boost AI-driven automation

Atturra partners with TCG Process to offer AI-driven automation tools for Australian local governments, education and utilities sectors to boost efficiency.

By Sean Mitchell • 4 min read • Mon, 1st Dec 2025
The symbiotic relationship between AI-driven CX and EX
Customer Relationship Management

The symbiotic relationship between AI-driven CX and EX

AI-driven customer service boosts customer experience, but investing in employee experience is key to lasting loyalty and staff retention.

By Ian Tickle • 3 min read • Thu, 27th Nov 2025
The evolving role of the Chief People Officer (CPO): Redefining HR leadership
Digital Transformation

The evolving role of the Chief People Officer (CPO): Redefining HR leadership

The Chief People Officer role is evolving from HR lead to strategic partner, blending people, technology, and business to drive growth and innovation.

By Victoria Marshall-Rice • 3 min read • Thu, 27th Nov 2025
The evolving role of the CIO
Digital Transformation

The evolving role of the CIO

CIOs are evolving from tech reporters to changemakers, driving innovation and embedding IT as a core element of business strategy and growth.

By Hriday Ravindranath • 5 min read • Fri, 21st Nov 2025
Internal inefficiencies hinder UK firms' growth despite AI focus
Partner Programmes

Internal inefficiencies hinder UK firms' growth despite AI focus

Nearly half of UK professional services firms missed revenue targets last year due to internal inefficiencies despite growing AI investments, research reveals.

By Melvin Hipolito • 3 min read • Thu, 20th Nov 2025
Beyond go-live: The real value of your ERP system is created afterwards
DevOps

Beyond go-live: The real value of your ERP system is created afterwards

The true value of ERP systems emerges after go-live through continuous improvement, helping organisations stay agile, compliant, and efficient.

By Craig McLaughlin • 5 min read • Thu, 20th Nov 2025
What you don't automate shows what creativity really means
Digital Transformation

What you don't automate shows what creativity really means

As automation becomes universal, companies' true edge lies in what they choose not to automate, preserving human creativity and judgment.

By Craig Elimeliah • 4 min read • Thu, 20th Nov 2025
Canadian businesses advance on sustainability but face IT gaps
Partner Programmes

Canadian businesses advance on sustainability but face IT gaps

Canadian firms lead globally in sustainability goals, yet many struggle with IT integration and see limited financial returns from green investments.

By Jake MacAndrew • 3 min read • Thu, 20th Nov 2025
Is AI transformation right for your business or just a failed investment waiting to happen?
Data Analytics

Is AI transformation right for your business or just a failed investment waiting to happen?

AI promises huge business gains but many firms face failure without clear strategy, culture shift and robust data - success demands discipline, not just technology.

By David Hillier • 5 min read • Wed, 19th Nov 2025
AI & cloud security top Indian cyber spend as risks rise
Data Protection

AI & cloud security top Indian cyber spend as risks rise

Indian firms are boosting cybersecurity budgets, prioritising AI and cloud security amid rising cyber risks and costly breaches, PwC survey finds.

By Shannon Williams • 4 min read • Wed, 19th Nov 2025