Call Recording Stories - Page 3

Global Stories

Call Recording stories

Utilising AI voice technology to exceed Australian customer demands

Australian businesses employ AI voice technology to surpass customer expectations, transforming calls into actionable insights and personalising services.

By Robert Woolfrey • 3 min read • Fri, 9th Feb 2024

Customer Relationship Management

Putting all your eggs in one communication basket is never a good idea

Reliance on a single Unified Communications as a Service (UCaaS) solution, such as Microsoft Teams, puts businesses at risk as highlighted by recent outages; diversifying options can boost resilience and functionality.

By Peter Hughes • 3 min read • Mon, 5th Feb 2024

Unified Communications

Tollring to launch AI-powered cloud call recording solution, Record AI

Tollring unveils cloud-based AI call recording service, Record AI, targeting all organisation users from January 2024.

By Kaleah Salmon • 3 min read • Thu, 14th Dec 2023

Unified Communications

Amazon Connect adds Generative AI features to enhance CX

Amazon Connect has introduced generative AI capabilities aiming to boost worker productivity, cut costs, and improve customer service.

By Tom Raynel • 3 min read • Thu, 30th Nov 2023

Bluetooth

HiDock announces world's first ChatGPT-Powered Audio Dock, HiDock H1

HiDock launches the HiDock H1, the world's first ChatGPT-Powered Audio Dock, pushing boundaries in communication tech.

By Kaleah Salmon • 2 min read • Tue, 14th Nov 2023

Dubber

Dubber and Alianza elevate cloud communications for CSPs

Dubber and Alianza have announced a new strategic alliance in which Dubber will provide conversational intelligence solutions to the Alianza platform.

By Kaleah Salmon • 3 min read • Wed, 11th Oct 2023

Unified Communications

Zoom launches Workforce Engagement Management suite

Zoom announces the availability of its Workforce Engagement Management suite for Contact Center customers, enhancing customer experience solutions.

By Catherine Knowles • 3 min read • Wed, 27th Sep 2023

Customer Experience

Zoom extends customer experience software with latest release

Zoom announces the launch of its Workforce Engagement Management suite, offering solutions to improve customer experience and support teams.

By Catherine Knowles • 3 min read • Fri, 22nd Sep 2023

Customer Relationship Management

Are your communications just good enough or great?

Collaboration solutions may not be good enough for customer communications, but RingCentral for Microsoft Teams is.

By Peter Hughes • 4 min read • Thu, 25th May 2023

Unified Communications

Frost & Sullivan ranks NICE highly on 2022 VoC report

Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.

By Zach Thompson • 3 min read • Wed, 8th Feb 2023

Risk & Compliance

Exclusive: IPI edges out competition with compliance solutions

IPI is a people- and purpose-led business, and with 21 years in the industry, it's not hard to see why their solutions and expertise are highly sought after.

By Mitchell Hageman • 4 min read • Wed, 23rd Nov 2022

Customer Relationship Management

Make VoIP business calling even better with affordable add-ons

Discover the additional features of VoIP calling that can create a professional experience for your customers and make it easier for your employees.

By Megan Harrison • 4 min read • Mon, 17th Oct 2022

Semiconductors

Google Workspace announces extensive updates for Meet, Chat and Voice

Google Workspace has announced updates across Google Meet, Chat, and Voice, with the aim of helping provide better hybrid work solutions.

By Mitchell Hageman • 3 min read • Fri, 1st Apr 2022

Customer Relationship Management

VIS Global and Uniphore form strategic partnership

VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.

By Zach Thompson • 3 min read • Tue, 1st Mar 2022

Customer Relationship Management

8x8 delivers new XCaaS enterprise capabilities for improved collaboration

8x8 enhances its eXperience Communications as a Service (XCaaS) platform with new features to boost productivity and customer satisfaction.

By Ryan Morris-Reade • 4 min read • Thu, 4th Nov 2021

Customer Relationship Management

Understanding the primary approaches to call recording in Microsoft Teams

Enghouse Interactive explains the benefits of integrating call recording with Microsoft Teams for contact centres.

By Sara Barker • 3 min read • Wed, 13th Oct 2021

Stories from Other Regions

Call Recording stories

Customer Experience

UK firms unprepared for 2025 Public Switched Telephone Network shutdown

Many UK businesses risk disruption, potentially unprepared for the 2025 switch-off of the Public Switched Telephone Network, despite the urgent need for migration to digital services.

By Catherine Knowles • 3 min read • Mon, 22nd Jan 2024