A global survey by Axios Systems reveals over half of IT executives fail to meet business value expectations, with a predominant focus on cost reduction.
Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.
Many IT professionals struggle to effectively communicate change, relying too heavily on electronic media, according to an expert.
As IT infrastructure complexity and costs soar, companies must adopt automated management to maintain uptime and comply with stricter data regulations.
