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academyEX flags AI tension as systems grow autonomous
Robotics

academyEX flags AI tension as systems grow autonomous

Worries are growing that autonomous systems could deepen loneliness, disrupt schooling and force governments to curb AI use.

By Sofiah Nichole Salivio • 5 min read • This month

Global Stories

Chatbots stories

Braze launches AI tool to test billion customer mixes
Marketing Technologies

Braze launches AI tool to test billion customer mixes

The new software aims to help marketing teams automate customer outreach and campaign checks, reducing reliance on technical staff or manual testing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Stack Overflow survey shows developers trust AI with caveats
Large Language Models

Stack Overflow survey shows developers trust AI with caveats

Most developers now use AI tools at work, but fewer than one in 15 would trust them for important decisions without verification.

By Joseph Gabriel Lagonsin • 5 min read • This month
MSPs expect AI revenue to surge as services mature
Digital Transformation

MSPs expect AI revenue to surge as services mature

AI is set to become a bigger profit driver for managed service providers, with nearly a third forecasting revenue growth of more than 20% next year.

By Karen Joy Bacudo • 3 min read • This month
Backbase appoints Roland Booijen as Chief Product Officer
Software-as-a-Service

Backbase appoints Roland Booijen as Chief Product Officer

The move puts AI agents at the heart of the bank software group's strategy as it targets faster service and more automated customer operations.

By Karen Joy Bacudo • 3 min read • This month
The next eCommerce interface may not be a screen
Wearables

The next eCommerce interface may not be a screen

AI agents could soon handle shopping, payments and support in the background, forcing businesses to strengthen trust as screens fade from view.

By Bobby Joseph • 6 min read • Last month
Braze launches AI tools & deepens AWS collaboration
Software-as-a-Service

Braze launches AI tools & deepens AWS collaboration

Marketers will gain more automated personalisation and compliance checks as the software maker deepens its ties with AWS.

By Joseph Gabriel Lagonsin • 5 min read • Last month
SOFTSWISS report says AI is reshaping iGaming jobs
Software-as-a-Service

SOFTSWISS report says AI is reshaping iGaming jobs

AI is forcing iGaming operators to slim teams, tighten security and face closer scrutiny as the sector becomes a test bed for digital business.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Salesforce expands Live Nation support & Missionforce
Software-as-a-Service

Salesforce expands Live Nation support & Missionforce

Fans will get round-the-clock venue help as the software firm deepens its public sector AI push, with defence revenue up 80% year on year.

By Mara Sugue • 5 min read • Last month
TrendLife targets AI challenges with family-focused Kaleida
Edge Computing

TrendLife targets AI challenges with family-focused Kaleida

Parents and teachers may get more oversight of children's AI use as TrendLife rolls out Kaleida with Learning Buddy to curb answer-only shortcuts.

By David Shilovsky • 6 min read • Last month
Some AI risks more subtle than others
Digital Transformation

Some AI risks more subtle than others

Widespread use of chatbots and drafting tools may leave workers less able to verify outputs or think independently, Walsh said.

By Donovan Jackson • 3 min read • Last month

Stories from Other Regions

Chatbots stories

Aveni: After Mills Review, AI agents need targeted assurance
Hyperscale

Aveni: After Mills Review, AI agents need targeted assurance

Banks and other firms face fresh pressure to supervise chatbots like staff, as Aveni says smaller models need social science to spot bias and risk.

By Jake MacAndrew • 3 min read • This month
KYND launches AI detection tool for cyber insurers
Risk & Compliance

KYND launches AI detection tool for cyber insurers

The new feature could help insurers spot hidden AI use and concentration risk across cyber portfolios without relying on disclosures from clients.

By Sofiah Nichole Salivio • 4 min read • This month
Backbase launches conversational banking for banks
Risk & Compliance

Backbase launches conversational banking for banks

Banks using the new software can resolve routine requests in chat or by voice, while keeping tighter control over approvals and audits.

By Karen Joy Bacudo • 4 min read • This month
Avast warns of AI confidence trap over chatbot data
Phishing

Avast warns of AI confidence trap over chatbot data

Many adults are still feeding chatbots sensitive data, despite believing they can spot AI fakes, a UK survey has found.

By Joseph Gabriel Lagonsin • 4 min read • This month
Sepanta signs seven enterprise deals as AI growth shifts
Digital Transformation

Sepanta signs seven enterprise deals as AI growth shifts

The seven contracts, including one six-figure deal, suggest larger firms are now using AI to drive revenue growth rather than just cut costs.

By Karen Joy Bacudo • 4 min read • This month
AI chatbots give flawed election answers, study finds
Generative AI

AI chatbots give flawed election answers, study finds

Spanish-speaking voters could be left with weaker guidance after researchers found leading AI chatbots gave flawed election answers across 10 US states.

By Mara Sugue • 4 min read • Last month