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Digital Island, RingCentral bring agentic voice AI to NZ
Unified Communications

Digital Island, RingCentral bring agentic voice AI to NZ

New Zealand businesses can now access RingCentral's agentic voice AI through Digital Island, easing deployment and support for local customers.

By Sean Mitchell • 4 min read • Last month

Global Stories

Cloud Communications stories

8x8 names Boris Grinshpun as company's Product Chief
Unified Communications

8x8 names Boris Grinshpun as company's Product Chief

The move comes as 8x8 pushes harder into AI-powered customer experience tools across its communications software portfolio.

By Sofiah Nichole Salivio • 3 min read • Last week
Voice AI is bringing the phone call back to business
Software-as-a-Service

Voice AI is bringing the phone call back to business

No story details were provided, leaving readers unable to gauge Twilio's latest move or its impact.

By Anthony Caruana • 5 min read • Last month
Infobip appoints Mirta Pađen Lee as Vice President
Digital Transformation

Infobip appoints Mirta Pađen Lee as Vice President

The hire bolsters Infobip's global people operations as the communications business deepens its AI-first shift and 20-year growth push.

By Sean Mitchell • 3 min read • Last month
Mitel appoints Jeroen de Witte to engineering role
Unified Communications

Mitel appoints Jeroen de Witte to engineering role

The move keeps engineering continuity at Mitel as veteran executive Al Hurren retires after more than two decades with the business.

By Sofiah Nichole Salivio • 4 min read • Last month
Infobip study finds brands struggle to prove sports ROI
Digital Transformation

Infobip study finds brands struggle to prove sports ROI

Most marketers still cannot tie sports fan engagement to sales, even as they raise budgets for live-event campaigns and AI tools.

By Karen Joy Bacudo • 4 min read • Last month
Infobip launches SIM-based number verification for operators
Digital Transformation

Infobip launches SIM-based number verification for operators

The new service could help mobile operators earn from identity services as businesses seek safer alternatives to one-time passwords.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 26th Aug 2026
Max Factory doubles customers with Vonage messaging
Unified Communications

Max Factory doubles customers with Vonage messaging

Printed flyers lost ground as the retailer reached more shoppers and cut campaign errors after switching to targeted messaging across WhatsApp, RCS and SMS.

By Sofiah Nichole Salivio • 3 min read • Thu, 20th Aug 2026
Translation over technology: The channel's most undervalued skill
Software-as-a-Service

Translation over technology: The channel's most undervalued skill

Channel partners risk losing customers if they cannot turn acronyms like UCaaS and SASE into clear business outcomes.

By Will Morey • 4 min read • Tue, 11th Aug 2026
Sinch rebrands MessageMedia as Sinch Engage in Australia
Digital Transformation

Sinch rebrands MessageMedia as Sinch Engage in Australia

Existing customers will see no change to products or pricing as the renamed platform keeps SMS, MMS, WhatsApp and local support in place.

By Mark Tarre • 4 min read • Mon, 10th Aug 2026
8x8 revenue hits record as AI adoption more than doubles
Software-as-a-Service

8x8 revenue hits record as AI adoption more than doubles

Customer use of 8x8's AI tools jumped 121% year on year, helping drive record first-quarter revenue and a fifth straight quarter of growth.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 6th Aug 2026
Infobip RCS traffic surges 169% as US leads growth
Digital Transformation

Infobip RCS traffic surges 169% as US leads growth

Brands are moving beyond SMS, as Infobip's RCS traffic jumped 169.3% in the first half, with US interactions up 1,298.8%.

By Mark Tarre • 4 min read • Wed, 29th Jul 2026
AI in action: From conversations to real business outcomes
Unified Communications

AI in action: From conversations to real business outcomes

AI is starting to cut admin, speed up workflows and improve customer service as businesses shift from pilots to enterprise-wide use.

By Richard McPhee • 4 min read • Mon, 27th Jul 2026

Stories from Other Regions

Cloud Communications stories

Tollring & ROGER365.io seal Microsoft Teams alliance
Software-as-a-Service

Tollring & ROGER365.io seal Microsoft Teams alliance

Microsoft Teams users will get contact centre, recording and analytics tools in one workflow, with compliance benefits for regulated firms.

By Sofiah Nichole Salivio • 4 min read • Last month
Snom signs Malaysia distribution deal with Telediant
Unified Communications

Snom signs Malaysia distribution deal with Telediant

Malaysian businesses should get faster access to Snom's IP phones and conferencing gear as Telediant takes on distribution and support.

By Sean Mitchell • 3 min read • Last month
Sinch partners Coderra on AI messaging for Australia
Software-as-a-Service

Sinch partners Coderra on AI messaging for Australia

Australian retailers will gain automated chat support as the tie-up combines AI agents with Sinch's messaging network across multiple digital channels.

By Sean Mitchell • 3 min read • Mon, 31st Aug 2026
NiCE expands RingCentral partnership with AI focus
Software-as-a-Service

NiCE expands RingCentral partnership with AI focus

The deal gives businesses a more integrated way to link employee communications with customer service, as NiCE adds RingCentral's RingEX to its portfolio.

By Mark Tarre • 3 min read • Fri, 24th Jul 2026