Cloud telephony Stories - Page 2

Global Stories

Cloud telephony stories

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026

Unified Communications

Building a Smarter RFP for Global Cloud Voice: 4 Essentials for 2026

IT leaders overhaul RFPs for global cloud voice, prioritizing outcomes, reach, expertise and control in a Microsoft Teams-first world.

By Zach Bennett • 4 min read • Wed, 28th Jan 2026

Unified Communications

RingQ & Snom forge global cloud telephony partnership

RingQ and Snom have sealed a global cloud telephony partnership to streamline IP phone provisioning and unified communications for businesses.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026

Unified Communications

Exclusive: Paul Pan says ALE's Rainbow Hub redefines UCC

Alcatel-Lucent unveils Rainbow Hub, an integration-led cloud platform linking UCC with workflows, IoT and vertical services for partners.

By Melania Watson • 5 min read • Fri, 19th Dec 2025

Unified Communications

Alcatel-Lucent unveils Rainbow Hub platform for Australia launch

Alcatel-Lucent Enterprise has launched its Rainbow Hub cloud platform in Australia, enhancing unified communications for businesses via local partnerships.

By Melvin Hipolito • 3 min read • Thu, 11th Sep 2025

Unified Communications

Zoom & Mitel launch hybrid communications solution

Zoom and Mitel have unveiled a new hybrid communication solution that merges Zoom's collaboration features with Mitel's telephony systems, catering to enterprises' evolving needs.

By Catherine Knowles • 3 min read • Thu, 6th Mar 2025

Unified Communications

Callroute and Coolwave team up to deliver global SIP solutions

Callroute has partnered with Coolwave Communications to automate the provisioning of cloud telephony services across UCaaS and CCaaS platforms.

By Catherine Knowles • 3 min read • Wed, 12th Oct 2022

Hybrid & Remote Work

Zoom releases a host of new features and updates, including video voicemail and workspace reservation

Zoom has announced several new updates to Zoom Meetings, Chat and Phone, to create focused and customisable meeting experiences.

By Ryan Morris-Reade • 5 min read • Mon, 27th Dec 2021

Unified Communications

RingCentral unveils new Microsoft Teams enhancements and BYOC

Global enterprise cloud communications provider RingCentral has unveiled a new set of phone capabilities to the Microsoft Teams platform.

By Ryan Morris-Reade • 4 min read • Fri, 19th Nov 2021

Unified Communications

Considering Microsoft Teams for calling? What you need to know

Software-based systems such as Microsoft Teams are a popular choice for businesses needing to replace their business telephony.

By Sara Barker • 2 min read • Tue, 6th Apr 2021

Unified Communications

How cloud telephony can add so much more to Microsoft Teams

Organisations that aim to set up cloud telephony functionality in Teams will need a helping hand, as the process can often be complex.

By Sara Barker • 3 min read • Wed, 14th Oct 2020

Stories from Other Regions

Cloud telephony stories

Unified Communications

NFON launches modular licences & unified AI partner plan

NFON unveils modular licences and a unified AI-focused partner plan as it accelerates its NFON Next 2027 communications strategy in Europe.

By Kaleah Salmon • 4 min read • Fri, 30th Jan 2026

Unified Communications

GoTo boosts automotive platform with AI & Tekion link

GoTo adds AI Receptionist, deeper Tekion links and real-time reporting to its automotive platform to cut missed calls and speed service.

By Shannon Williams • 4 min read • Fri, 23rd Jan 2026

Unified Communications

Gamma unveils GammaUCX to unify cloud voice estates

Gamma has launched GammaUCX, a single voice layer to unify mixed cloud and legacy telephony estates across more than 20 countries.

By Sean Mitchell • 4 min read • Mon, 8th Dec 2025

Unified Communications

Zoom Phone surpasses 10 million seats as AI drives growth

Zoom Phone has surpassed 10 million seats worldwide as its AI-driven cloud phone system boosts cost savings and productivity across industries.

By Kaleah Salmon • 3 min read • Thu, 16th Oct 2025

Unified Communications

How the desire for truly unified communications is transforming the telecoms industry

The telecoms industry is undergoing a seismic shift towards unified communications, driven by the demand for seamless, cloud-based telephony solutions.

By Steve Flavell • 5 min read • Fri, 21st Mar 2025

Digital Transformation

NFON aims for market leadership with new AI strategy

NFON has unveiled its ambitious NFON NEXT 2027 strategy, aiming for market leadership in AI-driven business communications and significant revenue growth.

By Catherine Knowles • 3 min read • Mon, 3rd Feb 2025