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Conversational AI Stories - Page 3

Global Stories

Conversational AI stories

AI scams make phishing harder to spot, Vertech warns
Phishing

AI scams make phishing harder to spot, Vertech warns

Businesses are being urged to verify payment requests independently as AI makes phishing emails, calls and chats far harder to spot.

By Joseph Gabriel Lagonsin • 4 min read • Last month
NiCE opens ANZ event as contact centres rethink AI
Digital Transformation

NiCE opens ANZ event as contact centres rethink AI

Australian contact centres are replacing early AI tools rather than dropping them, with chatbots still the top investment priority over the next 12 months.

By Mark Tarre • 4 min read • Last month
AI agents expose revenue gaps across major websites
Customer Experience

AI agents expose revenue gaps across major websites

Most major websites are unprepared for AI agents, with D3 Research finding 84% of readable policy files scored a D or F.

By Mark Tarre • 4 min read • Last month
OpenAI launches Admin plugin for ChatGPT Work & Codex
Software-as-a-Service

OpenAI launches Admin plugin for ChatGPT Work & Codex

Workspace managers can now handle access, spending and user changes in ChatGPT Work and Codex without switching between separate admin tools.

By Mark Tarre • 4 min read • Last month
Worth launches real-time decisions for small firms
Data Analytics

Worth launches real-time decisions for small firms

Small business borrowers could get approvals in minutes as the platform cuts manual checks for banks and lenders processing applications.

By Karen Joy Bacudo • 4 min read • Last month
Coralogix adds Macquarie Capital in Series F extension
Software-as-a-Service

Coralogix adds Macquarie Capital in Series F extension

Macquarie Capital Venture Capital will help Coralogix expand in Australia and New Zealand as enterprise demand for observability tools rises.

By Karen Joy Bacudo • 4 min read • Last month
AirHelp launches AI flight compensation checker on ChatGPT
Artificial Intelligence

AirHelp launches AI flight compensation checker on ChatGPT

Travellers could recover up to EUR 600 for disrupted journeys as AirHelp embeds a compensation checker inside ChatGPT and Claude.

By Sofiah Nichole Salivio • 3 min read • Last month
Google buys Spirit data for AI training, say executives
Data Protection

Google buys Spirit data for AI training, say executives

The sale has spotlighted a new class of AI training assets, with customer-service records now valued at more than USD $10 million.

By Mark Tarre • 5 min read • Last month
Hexnode launches AI context layer for endpoint management
Software-as-a-Service

Hexnode launches AI context layer for endpoint management

It aims to cut the steps IT administrators take by routing natural-language requests to specialist workflow agents while keeping human approval for changes.

By Sofiah Nichole Salivio • 4 min read • Last month

Stories from Other Regions

Conversational AI stories

Lucie Money taps Fiskil for open banking data feed
Fintech

Lucie Money taps Fiskil for open banking data feed

Customers will be able to link bank accounts securely as the app replaces manual uploads with consented data under Australia's Consumer Data Right.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Constructor wins trio of Stevie Gold awards for eCommerce
Digital Transformation

Constructor wins trio of Stevie Gold awards for eCommerce

Recognition for its AI shopping tools highlights growing retailer demand for tech that lifts conversion, revenue and customer satisfaction.

By Sofiah Nichole Salivio • 5 min read • Last month
Crescendo launches AI-native customer experience platform
Software-as-a-Service

Crescendo launches AI-native customer experience platform

Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Australian shoppers trust AI more than sales staff
Digital Transformation

Australian shoppers trust AI more than sales staff

A survey of 500 consumers found 76% trust AI shopping recommendations as much as, or more than, advice from retail sales staff.

By Karen Joy Bacudo • 4 min read • Last month
Starling launches AI assistant for small business customers
Data Protection

Starling launches AI assistant for small business customers

Small firms using the app can now automate tax set-asides and invoice checks as banks race to curb fraud and cut admin.

By Karen Joy Bacudo • 3 min read • Last month
Keyloop says AI can boost EV sales as UK reviews targets
Customer Experience

Keyloop says AI can boost EV sales as UK reviews targets

Electric car buyers are asking AI far more questions than sales staff, underscoring a confidence gap as ministers rethink EV mandates.

By Sean Mitchell • 4 min read • Last month
AI insurance sales pilot launched in Japanese dealerships
Data Protection

AI insurance sales pilot launched in Japanese dealerships

The trial could ease staffing pressure and compliance burdens for Japanese dealers as they sell insurance alongside cars in live showrooms.

By Sean Mitchell • 4 min read • Last month
Blue Machines AI launches Floe for Indian customer chats
Fintech

Blue Machines AI launches Floe for Indian customer chats

The model aims to stop Indian customer-service bots from switching languages unnecessarily, reducing friction in live voice and chat exchanges.

By Mark Tarre • 4 min read • Last month
Kore.ai wins Leader nods in five enterprise AI reviews
Software-as-a-Service

Kore.ai wins Leader nods in five enterprise AI reviews

Enterprise buyers are weighing governance and auditability more heavily as the AI vendor secures top marks across five analyst categories.

By Mark Tarre • 4 min read • Last month