ChannelLife New Zealand - Industry insider news for technology resellers
New Zealand

Customer engagement Stories - Page 37

Global Stories

Customer engagement stories

Generative AI fuels 4,700% rise in retail web traffic, Adobe finds
Customer Experience

Generative AI fuels 4,700% rise in retail web traffic, Adobe finds

Generative AI boosts US retail web traffic by 4,700% year-on-year as shoppers increasingly use AI tools for research and recommendations, Adobe reveals.

By Sean Mitchell • 4 min read • Fri, 22nd Aug 2025
Saviynt appoints Kevin Spurway as Chief Marketing Officer
Customer Experience

Saviynt appoints Kevin Spurway as Chief Marketing Officer

Saviynt appoints Kevin Spurway, with 20+ years in enterprise SaaS marketing, as Chief Marketing Officer to boost growth and market leadership.

By Jed Nykolle Harme • 3 min read • Thu, 21st Aug 2025
Sinch tops Gartner CPaaS report for multinational & video use
Unified Communications

Sinch tops Gartner CPaaS report for multinational & video use

Sinch leads Gartner's 2025 CPaaS report, ranking top for multinational organisations and video use cases, reflecting its global communication strengths.

By Melvin Hipolito • 3 min read • Wed, 20th Aug 2025
Ververica powers real-time odds & fraud defence for betting firms
Private Cloud

Ververica powers real-time odds & fraud defence for betting firms

Ververica's Unified Streaming Data Platform enables global betting firms to deliver live odds with sub-second latency, boosting fraud defence and user personalisation.

By Melvin Hipolito • 3 min read • Wed, 20th Aug 2025
Xero & Constant Contact launch free tool for smarter marketing
Customer Experience

Xero & Constant Contact launch free tool for smarter marketing

Xero and Constant Contact have launched a free integration linking customer data to automate marketing, helping small businesses boost engagement and efficiency.

By Melvin Hipolito • 4 min read • Tue, 19th Aug 2025
Nick Kempt appointed to lead customer success across APJ at Riverbed
Digital Transformation

Nick Kempt appointed to lead customer success across APJ at Riverbed

Nick Kempt has been appointed Director of Customer Success and Professional Services for Riverbed in the Asia Pacific and Japan region, leading AI-driven customer strategies.

By Melvin Hipolito • 3 min read • Tue, 19th Aug 2025
Why a confidence-inspiring contact centre is one of your organisation's greatest assets
Unified Communications

Why a confidence-inspiring contact centre is one of your organisation's greatest assets

A responsive, seamless contact centre is vital for Australian firms to rebuild customer trust amid rising cyber threats, says Kore.ai's Paul Rilstone.

By Michael Clark from CXTT Consulting and Paul Rilstone from Kore.ai • 4 min read • Fri, 15th Aug 2025
Xsolla launches Unity SDK to boost direct game monetisation
Customer Experience

Xsolla launches Unity SDK to boost direct game monetisation

Xsolla has launched a new Unity SDK to help developers monetise games directly, with cross-platform support and over 1,000 payment methods worldwide.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
SquadStack.ai unveils autonomous AI agent to boost sales at scale
DevOps

SquadStack.ai unveils autonomous AI agent to boost sales at scale

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
monday.com expands partner programme with AI & service focus
Digital Transformation

monday.com expands partner programme with AI & service focus

monday.com enhances its partner programme with new AI and Service specialisations to boost expertise, revenue streams and customer alignment globally.

By Shannon Williams • 4 min read • Fri, 15th Aug 2025
InMoment launches AI tool to automate responses in APAC reviews
Customer Experience

InMoment launches AI tool to automate responses in APAC reviews

InMoment has launched AI Auto Responding in APAC, automating personalised customer review responses to ease workloads for multi-location businesses.

By Shannon Williams • 3 min read • Thu, 14th Aug 2025
Five key marketing trends to shape fashion & beauty in 2025
Customer Experience

Five key marketing trends to shape fashion & beauty in 2025

Taboola reveals five marketing trends shaping fashion and beauty in 2025: authenticity, social commerce, inclusivity, AR, and sustainability drive consumer choices.

By Shannon Williams • 4 min read • Thu, 14th Aug 2025
Smartsheet appoints Stephanie Berner as Chief Customer Officer
Customer Relationship Management

Smartsheet appoints Stephanie Berner as Chief Customer Officer

Smartsheet appoints Stephanie Berner as Chief Customer Officer to enhance customer success and integrate AI across its platform for global growth.

By Melvin Hipolito • 3 min read • Thu, 14th Aug 2025
NiCE, Salesforce deepen AI partnership for unified service
Customer Relationship Management

NiCE, Salesforce deepen AI partnership for unified service

NiCE expands its AI partnership with Salesforce to unify customer service via deeper integration between CXone Mpower and Service Cloud platforms.

By Jed Nykolle Harme • 3 min read • Wed, 13th Aug 2025

Stories from Other Regions

Customer engagement stories

Keyloop taps Kortical to boost dealer finance renewals with AI
Data Analytics

Keyloop taps Kortical to boost dealer finance renewals with AI

Keyloop partners with Kortical to embed AI in its software, boosting UK automotive dealers' finance renewal rates by an average 7.1% in early trials.

By Jed Nykolle Harme • 4 min read • Thu, 21st Aug 2025
Virtualplatform unveils white-label app for ISPs & partners
Customer Experience

Virtualplatform unveils white-label app for ISPs & partners

Virtualplatform has launched a white-label mobile app enabling ISPs and partners to manage customer lifecycles with branded, mobile-first service and billing tools.

By Jed Nykolle Harme • 3 min read • Wed, 20th Aug 2025
How Retailers Can Prepare for Peak Season Success
Customer Experience

How Retailers Can Prepare for Peak Season Success

Retailers worldwide are embracing AI-driven personalization and immersive tech to boost holiday sales and reduce returns this peak season, says new survey.

By Wanda Cadigan • 3 min read • Wed, 20th Aug 2025
8x8 & MNET partner to enhance secure banking customer service
Unified Communications

8x8 & MNET partner to enhance secure banking customer service

8x8 and MNET partner to enhance secure, real-time banking customer service by integrating CoreAccess+ with 8x8's CX platform for faster, safer authentication.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025