Industry insider news for New Zealand's technology resellers
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Genesys acquires Altocloud to bolster CX capabilities
With this acquisition, Genesys increases its capability to engage and intervene in a customer’s journey at the right moment to drive a desired action.
Asia Pacific marketers now global leaders in AI adoption – report
While half (51%) of North American marketers see ‘no perceived need’ for AI, only a third (38%) of APAC marketers share this sentiment.
Chorus posts profit, trims staff - will invest in infrastructure, CX
Chorus nets $47m in profit. CEO says company will continue to improve customer experience and invest in infrastructure across NZ.
Gartner says fertile ground for channel in CX tech
25% of organisations will use chatbots by 2020 and other predictions for CX tech by analysts at the Gartner Customer Experience Summit 2018 in Tokyo.
Get better ROI through SAP Hybris Cloud for Customer
You’ll want to know how to drive better ROI from your SAP investment. This is your very own welcome pack about SAP Hybris Cloud for Customer.
Extend your SAP system to better service your customers
Bluleader helps organisations drive better ROI on existing SAP ERP investments by extending the data model on a seamless, single platform experience.
The future of contact centres - 4 key trends identified
NICE has identified four key trends to watch in 2018 in order to create or maintain a successful contact centre.
Full tech takeover not the answer for retail - analyst.
A digital retail analyst says it is important to look at specific needs, rather than rushing into a completely digital solution.
Optus inks deal with NiceInContact to ramp up customer experience
Optus Business has expanded its long-standing relationship with NICE with the closing of a new, customer experience focused deal.
Why the future of customer experience is both human and machine
Touchpoint's CEO says when it comes to customer experience don’t believe the ‘robot revolution’ will happen overnight.
Five ways Aussie retail can survive the arrival of Amazon
“There’s no pushy salesperson trying to convince you to spend all your hard earned money – that’s not retail.”
Genesys appoints Tony Winterbottom to lead its government division
The former Teradata executive will help the customer experience provider grow its presence within the A/NZ public sector.
How to regain customers' trust after a CX failure
It only takes one mistake to lose trust.
Research: how to respond to changing customer expectations
What does a successful business look like today?
Exclusive: Amazon bringing massive CX opportunities for local channel
Amazon is coming – and it’s bringing with it a ‘massive’ opportunity for the local IT reseller community, Frost & Sullivan says.
How telcos can win the CX race
Maintaining a high standard of CX is now the key differentiating factor between industry leaders and laggards.
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Alfred is currently live in-market following a three-month development period and customer pilot process.
Survey shows companies with best tech also have best customer experience
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
Promapp teams up with Kiwi agriculture & farming company
Promapp’s integration with SharePoint and Microsoft Dynamics will eventually support the sharing of processes to external suppliers.
Customers will turn their backs if data breach disclosure isn't done right - survey
Of 3035 customers worldwide, 43% said they would never return to a company following a data breach and poor rectification methods.
SAP bulks up customer identity and access management with Gigya buy
SAP is acquiring customer identity and access management platform vendor Gigya to ramp up its Hybris e-commerce platform’s capabilities.
Avaya A/NZ expands local reach with new appointments
The new hires are expected to drive growth A/NZ markets and maintain strong partner relationships.
Cloud CX platform CXone now available in A/NZ
The solution is designed to act smarter and respond faster to ever-changing consumer expectations.
Vodafone NZ launches Red Connect service for Chinese customers
Vodafone New Zealand has launched a dedicated service for its Chinese customers, includingdedicated call centre staff, a WeChat account, and more.