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Customer retention Stories - Page 14

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Customer retention stories

Noledge acquires Pimbrook to expand in Ireland & UK
Digital Transformation

Noledge acquires Pimbrook to expand in Ireland & UK

The enlarged group expects revenue to almost double to EUR €10 million by end-2026, after adding 1,750 SME customers and a Waterford base.

By Catherine Knowles • 4 min read • Fri, 1st May 2026
Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Restaurants and retailers are seeking more control over customer data as the Singapore startup readies its first overseas push into Germany.

By Mark Tarre • 4 min read • Thu, 30th Apr 2026
'Self-learning' AI big boon for Qualtrics' CX
Unified Communications

'Self-learning' AI big boon for Qualtrics' CX

Companies using AI for customer experience are cutting churn and lifting revenue, with Qualtrics saying richer feedback can triple insights.

By David Shilovsky • 5 min read • Thu, 30th Apr 2026
Forrester says AI is upending B2B go-to-market models
Digital Transformation

Forrester says AI is upending B2B go-to-market models

AI agents are weakening familiar B2B sales tactics, forcing firms to rethink how they measure demand and win trust earlier.

By Sean Mitchell • 3 min read • Wed, 29th Apr 2026
SAS marks 50 years with focus on trusted AI growth
Data Analytics

SAS marks 50 years with focus on trusted AI growth

Its anniversary highlights a push to win AI customers wary of opaque systems, with Viya pitched on governance, transparency and human oversight.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 29th Apr 2026
Retailers slow expansion as economic pressures bite
Digital Transformation

Retailers slow expansion as economic pressures bite

Fewer than one in six retail executives are chasing strong growth as inflation, trade disruption and geopolitical instability squeeze margins.

By Sofiah Nichole Salivio • 4 min read • Tue, 28th Apr 2026

Stories from Other Regions

Customer retention stories

How growing MSPs turn hosting into a steady revenue layer
Digital Transformation

How growing MSPs turn hosting into a steady revenue layer

Predictable income is emerging as MSPs bundle hosting with support, backups and security to reduce churn and lift margins.

By Mark Tarre • 5 min read • Wed, 6th May 2026
Constructor wins retail company of year for second time
Customer Experience

Constructor wins retail company of year for second time

Judges cited measurable gains in shopper activity and sales as Constructor won a second straight Retail Company of the Year award.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 5th May 2026
Paytronix launches Rewards Hub for loyalty customers
DevOps

Paytronix launches Rewards Hub for loyalty customers

Existing loyalty customers can now change reward rules in hours, as the revamped platform adds self-service tools and live performance data.

By Karen Joy Bacudo • 4 min read • Tue, 5th May 2026
The UK's subscription economy crackdown and what this means for tech businesses
Data Protection

The UK's subscription economy crackdown and what this means for tech businesses

Tech firms face refund-system upgrades and tighter cancellation rules as the UK delays its new subscription regime until Spring 2027.

By Tom Gates • 3 min read • Mon, 4th May 2026
Vehere appoints Somnath Banerjee to senior support role
Firewalls

Vehere appoints Somnath Banerjee to senior support role

The hire underscores how support quality can sway renewals and growth as cyber buyers demand help with deployment and integration.

By Sean Mitchell • 4 min read • Fri, 1st May 2026
Vocus launches Pure partner programme after TPG deal
Network Infrastructure

Vocus launches Pure partner programme after TPG deal

Partners gain access to a wider fibre footprint and revised commissions as Vocus folds TPG’s enterprise assets into its channel strategy.

By Catherine Knowles • 3 min read • Fri, 1st May 2026
6 digital marketing tools founders use to scale smarter
Data Analytics

6 digital marketing tools founders use to scale smarter

Small businesses can stretch tight budgets further as email, design and analytics platforms help them attract customers and cut manual work.

By Darian Kovacs • 10 min read • Fri, 1st May 2026
Abnormal AI names three executives amid attack surge
Software-as-a-Service

Abnormal AI names three executives amid attack surge

Rising AI-driven phishing is forcing cyber security vendors to bolster defences, as Abnormal AI adds senior leaders in product, customer success and legal.

By Sofiah Nichole Salivio • 4 min read • Thu, 30th Apr 2026
AskNicely launches Reputation Manager for service chains
Data Analytics

AskNicely launches Reputation Manager for service chains

For multi-location service brands, the new tool links surveys, reviews and listings to help lift ratings, retain customers and cut costs.

By Kaleah Salmon • 4 min read • Thu, 30th Apr 2026
360 Privacy expands C-suite with four executive appointments
Data Protection

360 Privacy expands C-suite with four executive appointments

As personal data risks rise, the security firm is adding leadership to push enterprise growth and broaden its revenue push.

By Joseph Gabriel Lagonsin • 4 min read • Thu, 30th Apr 2026
Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Wed, 29th Apr 2026
Woodgate & Clark expands broker support with BIBA tie
Customer Experience

Woodgate & Clark expands broker support with BIBA tie

Rising demand for responsive claims handling is prompting the firm to deepen broker links through new hires and a BIBA association.

By Sean Mitchell • 3 min read • Tue, 28th Apr 2026