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Customer Satisfaction Stories - Page 25

Global Stories

Customer Satisfaction stories

Exclusive: AWS Chief Technologist discusses generative AI, cloud innovations
Hyperscale

Exclusive: AWS Chief Technologist discusses generative AI, cloud innovations

AWS's Chief Technologist for Australia and New Zealand, Rada Stanic, discusses advancements in generative AI and its transformative potential for businesses.

By Melania Watson • 4 min read • Mon, 4th Nov 2024
Nearly half find AI helpful for customer service: study
Digital Transformation

Nearly half find AI helpful for customer service: study

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

By Shannon Williams • 3 min read • Fri, 1st Nov 2024
Linnworks partners with Loop to improve post-purchase service
Marketing Technologies

Linnworks partners with Loop to improve post-purchase service

Linnworks has unveiled a new integration with Loop to enhance returns management, improving efficiency and customer satisfaction for ecommerce retailers.

By Kaleah Salmon • 2 min read • Fri, 1st Nov 2024
Avalara wins TrustRadius 2025 Buyer's Choice Award
Risk & Compliance

Avalara wins TrustRadius 2025 Buyer's Choice Award

Avalara has won a 2025 Buyer's Choice Award from TrustRadius for its tax compliance software, praised for its customer satisfaction and automation features.

By Sean Mitchell • 2 min read • Wed, 30th Oct 2024
TeamViewer unveils new AI tool to boost business efficiency
Digital Transformation

TeamViewer unveils new AI tool to boost business efficiency

TeamViewer has launched Session Insights, an AI-driven feature aimed at enhancing IT teams' efficiency, amid rising global demand for practical AI solutions.

By Melania Watson • 4 min read • Wed, 30th Oct 2024
ServiceNow partners with NVIDIA, Siemens, & others on AI
Marketing Technologies

ServiceNow partners with NVIDIA, Siemens, & others on AI

ServiceNow has unveiled new partnerships with NVIDIA, Siemens, Pearson, and Snowflake to enhance AI capabilities and improve productivity across industries.

By Sean Mitchell • 2 min read • Fri, 25th Oct 2024
Infovista launches Synergy to enhance partner collaboration
Unified Communications

Infovista launches Synergy to enhance partner collaboration

Infovista has launched the Synergy programme to enhance partnerships with Value Added Resellers, focusing on collaboration and next-gen telecom solutions.

By Catherine Knowles • 3 min read • Fri, 25th Oct 2024
ANZ leads in observability investment & business value
DevOps

ANZ leads in observability investment & business value

Splunk's latest report reveals that organisations in Australia and New Zealand lead global observability spending, investing AUD $3.4 million annually.

By Shannon Williams • 3 min read • Fri, 25th Oct 2024
Oracle launches AI-driven features to boost customer services
Digital Transformation

Oracle launches AI-driven features to boost customer services

Oracle has unveiled new AI-enhanced features for its Fusion Cloud services, aimed at improving customer experiences and boosting service efficiency.

By Shannon Williams • 2 min read • Wed, 23rd Oct 2024
UiPath integrates Anthropic AI to enhance product suite
Digital Transformation

UiPath integrates Anthropic AI to enhance product suite

UiPath has integrated Anthropic's Claude AI into its products, enhancing automation capabilities across various sectors, including healthcare.

By Sean Mitchell • 3 min read • Wed, 23rd Oct 2024
EnerMech appoints Chetan Bhat as new global CIO
Digital Transformation

EnerMech appoints Chetan Bhat as new global CIO

EnerMech has appointed Chetan Bhat as Global CIO to lead its digital strategy, drawing on over 20 years of IT leadership experience.

By Imee Dequito • 3 min read • Tue, 22nd Oct 2024

Stories from Other Regions

Customer Satisfaction stories

Swoop reports strong Q1 growth, reaffirms Vonex bid
Unified Communications

Swoop reports strong Q1 growth, reaffirms Vonex bid

Swoop has reported a 15% rise in recurring revenues for Q1 FY25 and reaffirmed its bid for Vonex Limited amid ongoing growth in Australia.

By Catherine Knowles • 4 min read • Thu, 31st Oct 2024
Fujifilm Australia marks 20 years of innovation & growth
Digital Transformation

Fujifilm Australia marks 20 years of innovation & growth

FUJIFILM Australia marks 20 years as part of the FUJIFILM Group, celebrating significant advancements in imaging and technology at Sydney Opera House.

By Imee Dequito • 2 min read • Fri, 25th Oct 2024
Exclusive Networks launches XPS to improve partner cash flow
Customer Experience

Exclusive Networks launches XPS to improve partner cash flow

Exclusive Networks has introduced XPS, a new invoicing service to help channel partners in EMEA manage cash flow and offer flexible payment options.

By Catherine Knowles • 3 min read • Fri, 25th Oct 2024
Twilio report: Trust crucial for Australian consumer loyalty
Customer Experience

Twilio report: Trust crucial for Australian consumer loyalty

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

By Imee Dequito • 3 min read • Thu, 24th Oct 2024
Enhancing safety & efficiency for Australian utility workers
Unified Communications

Enhancing safety & efficiency for Australian utility workers

In Australia, real-time mobile solutions are transforming safety and efficiency for field workers in the energy sector, which faces a serious operational risk challenge.

By Vincent Parry • 5 min read • Tue, 22nd Oct 2024
Adyen partners with Aigens to enhance F&B payments in Asia
Software-as-a-Service

Adyen partners with Aigens to enhance F&B payments in Asia

Adyen has partnered with Aigens to boost operational efficiency in the food and beverage sector in Hong Kong and Singapore through enhanced payment solutions.

By Sean Mitchell • 2 min read • Mon, 21st Oct 2024
Salesforce partners with RLC Residences for digital upgrade
Digital Transformation

Salesforce partners with RLC Residences for digital upgrade

Salesforce partners with RLC Residences to enhance customer experience in the Philippines through digital transformation using AI and unified data solutions.

By Catherine Knowles • 3 min read • Thu, 17th Oct 2024