Customer service stories - Page 1
Kodak Alaris wins 2024 Excellence in Customer Service Award
4 days ago
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awards
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customer service
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customer satisfaction
Securing the 2024 Excellence in Customer Service Award, Kodak Alaris proves its extensive commitment to delivering top-tier customer service, backed by an impressive 94% satisfaction rating.
How blending ICT environments can elevate or impede your financial services merger
4 days ago
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fintech
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cx
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martech
Being strategic about the way you consolidate and integrate your respective tech stacks is critical.
CompliantERP tops as 2024 Australian IT Small Business Champion
Last week
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compliance
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smb
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customer service
Brisbane's CompliantERP has been hailed as the 2024 Australian Small Business Champion in Information Technology, underscoring their dedication to innovation and excellence within the sector.
UK consumers are turning their back on AI chatbots
Last week
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contact centre
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chatbots
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it automation
Almost half of UK adults dissatisfied with customer service, often preferring human interaction over automated systems.
Manhattan Associates boosts retail with omni channel updates
Last week
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pos
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cx
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martech
Manhattan Associates unveils major update to its Manhattan Active Omni solution, aimed at redefining retail operations and improving customer engagement.
Exclusive: How SAS is tackling risk management and compliance
Last week
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compliance
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ai
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customer service
Innovative analytics and AI company, SAS, led by Chris Schaub, is revolutionising risk management and compliance practices in Australia and New Zealand.
CompliantERP wins 2024 Australian Small Business Champion award
Last week
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compliance
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awards
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smb
CompliantERP has received the prestigious title of 2024 Australian Small Business Champion in Information Technology, signifying its commitment to providing innovative IT solutions.
Building the cyber defences needed to ward off attacks
Last month
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edutech
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cloud services
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ransomware
A surge in cyberattacks prompts Australia to strengthen their digital defence, aiming to utilise education and a 'human factor' to thwart attacks amid rising hacker innovation.
Evolve appoints industry veteran Stuart Milroy as Head of Technical Delivery
Last month
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project management
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evolve
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telephony
IT industry veteran Stuart Milroy joins Evolve as Head of Technical Delivery, bringing his three decades of experience to refine project management and bolster service delivery.
Singapore's TDCX named amongst Outsource Accelerator's top 20
Last month
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ai
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customer service
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singapore
Singapore's TDCX has been ranked amongst the top 20 in the global Outsource Accelerator 500, the only Southeast Asian BPO to achieve the recognition.
M1 launches innovative sonic branding to enhance customer experience
Last month
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cx
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martech
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customer service
M1, Singapore's top telecom provider, debuts innovative sonic branding designed to resonate with their target audience and celebrate Singapore's diverse culture.
Exclusive: How Devoli is shaking up the Telco industry
Last month
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bi
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big data
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ml
New Zealand-based telco, Devoli, is revolutionising the industry with its software-based automation business, creating unique offerings while fuelling plans for Asia-Pacific expansion.
Evergreen acquires Digital Origin in UK managed IT services expansion
Last month
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cloud services
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endpoint protection
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edr
In a bid to expand UK presence, IT group Evergreen acquires Milton Keynes-based Digital Origin, marking its second UK market expansion effort after last year's purchase of The Final Step.
Emerge disrupts New Zealand banking with SME platform
Last month
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martech
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commerce systems
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payment gateways
Emerge, a disruptive platform aimed at revolutionising New Zealand's business banking landscape, has launched.
Tim Clayton joins Gallagher Security as Senior BDM for SA/NT
Last month
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customer service
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south australia
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northern territory
Gallagher Security bolsters its South Australia and Northern Territory workforce with the appointment of industry veteran Tim Clayton as the Senior Business Development Manager.
Data Army & Hightouch team up to transform data solutions
Last month
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martech
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omnichannel
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cdp
Data Army has partnered with Hightouch, a global Composable Customer Data Platform, to provide Australian businesses with innovative data solutions.
UK gamers credit video gaming for honed workplace skills
Last month
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payroll systems
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hcm
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customer service
Nearly half of UK gamers see their hobby as a source for professional skill-building, including communication and problem-solving, according to a recent Currys study.
Zayo Group launches Waves on Demand for fast fibre network activation
Fri, 29th Mar 2024
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network management
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cx
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martech
Zayo Group revolutionises the fibre network industry in Europe with the launch of 'Waves on Demand', enabling customers to activate bandwidth within five working days, significantly less than the industry standard of over 30 days.
Zoom introduces Workplace AI platform & expands AI services
Fri, 29th Mar 2024
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digital transformation
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collaboration
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productivity
Zoom announces 'Zoom Workplace', an AI-empowered platform and adds new features to their AI Companion service, aiming to revolutionise digital workspaces.
Kinetic IT named Australia's Best Managed Company for third year
Thu, 28th Mar 2024
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customer service
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canada
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deloitte
Australian tech solutions provider, Kinetic IT, secures title of 'Australia's Best Managed Company' for the third successive year, showcasing unwavering industry performance.
Aussie consumers want sustainable product returns approach
Wed, 27th Mar 2024
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martech
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cx
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recycling
Australian consumers seek greater sustainability in product returns, with nearly half suggesting retailers could enhance their sustainability credentials.
Research highlights power of human connection in tech sector
Wed, 27th Mar 2024
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ai
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automation
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workplace culture
Research reveals the key role of interpersonal relationships for success in the tech industry and challenging notions of AI dominance.
How voice recognition technology can transform customer experience in Australia
Wed, 27th Mar 2024
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cloud services
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cx
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martech
Voice recognition technology is predicted to accelerate Australia's customer experience revolution, offering streamlined, secure, and personalised interactions across industries.
LogChain appoints Jim Halkyard as CTO in bid to revolutionise supply chains
Tue, 26th Mar 2024
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cloud services
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digitalisation
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customer service
Global trade disruptor LogChain appoints industry veteran Jim Halkyard as Chief Technical Officer, signaling a major move towards the digitalisation and revolution of the supply chain industry.