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Black Friday returns surge threatens brands' profits
Unified Communications

Black Friday returns surge threatens brands' profits

Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
Retailers hit by 'Christmas Returns Hangover' surge
Unified Communications

Retailers hit by 'Christmas Returns Hangover' surge

Retailers brace for a “Christmas Returns Hangover” as eDesk reports a 45% spike in return requests from 26 December, denting profits.

By Sean Mitchell • 4 min read • Wed, 17th Dec 2025
ManageEngine updates ServiceDesk Plus with flexible AI options
Robotic Process Automation

ManageEngine updates ServiceDesk Plus with flexible AI options

ManageEngine updates ServiceDesk Plus with flexible AI, letting users choose AI providers like ChatGPT or use its own Zia model without extra costs.

By Sean Mitchell • 4 min read • Thu, 25th Sep 2025
Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
ManageEngine ServiceDesk Plus earns ITIL certification
Artificial Intelligence

ManageEngine ServiceDesk Plus earns ITIL certification

ManageEngine ServiceDesk Plus has secured ITIL certification for 14 IT service management practices, achieving Silver-tier status in PeopleCert's ATV programme.

By Melania Watson • 3 min read • Wed, 26th Feb 2025
ManageEngine recognised as 'Strong Performer' in Forrester Wave reports
Integration

ManageEngine recognised as 'Strong Performer' in Forrester Wave reports

ManageEngine garners 'Strong Performer' title in Forrester UEM and ESM reports for remarkable OS support and innovation.

By Kaleah Salmon • 3 min read • Thu, 28th Dec 2023
ManageEngine receives 'Strong Performer' rating in Forrester Wave reports
Digital Transformation

ManageEngine receives 'Strong Performer' rating in Forrester Wave reports

IT management firm ManageEngine named a 'Strong Performer' in two Forrester Wave assessments in Q4 2023.

By Catherine Knowles • 2 min read • Fri, 22nd Dec 2023
Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant
ManageEngine

Zoho's ManageEngine named a Niche Player in the 2021 Gartner Magic Quadrant

ManageEngine has announced it's been named a Niche Player in the 2021 Gartner Magic Quadrant for IT Service Management Tools.

By Ryan Morris-Reade • 3 min read • Mon, 13th Sep 2021
A sneak peek at HP's new line of laptops, PCs, monitors & printers
Digital Signage

A sneak peek at HP's new line of laptops, PCs, monitors & printers

HP aims to enhance remote working with its new range of PCs, printers, and services, as businesses adopt hybrid workplaces.

By Sara Barker • 3 min read • Fri, 18th Sep 2020
ManageEngine expands ESM capabilities for on-premise environments
ManageEngine

ManageEngine expands ESM capabilities for on-premise environments

ManageEngine enhances ServiceDesk Plus with new capabilities, enabling departments to create individual service desks and streamline service management.

By Staff Writer • 2 min read • Thu, 10th Oct 2019
HP's new line of workstations detailed
Endpoint Protection

HP's new line of workstations detailed

The four new workstations in HP's Z lineup are building on the need for greater compute, graphics, mobility and security.

By Staff Writer • 2 min read • Thu, 4th Oct 2018
HP takes virtual reality to commercial businesses with world's first VR backpack
AR, VR & Metaverse

HP takes virtual reality to commercial businesses with world's first VR backpack

VR is changing the way people learn, communicate and create. That change is what inspired HP to embrace the technology, says Xavier Garcia.

By Sara Barker • 2 min read • Wed, 2nd Aug 2017
ManageEngine integrates IT service desk to make life easier for MSPs
ManageEngine

ManageEngine integrates IT service desk to make life easier for MSPs

ServiceDesk Plus MSP has now been fused with ManageEngine's sales and finance apps (Zoho CRM), Zoho Books and Zoho Invoice.

By Ashton Young • 2 min read • Thu, 6th Apr 2017
ManageEngine - Changing the game in IT management
Soft Solutions

ManageEngine - Changing the game in IT management

ManageEngine is revolutionising the IT management software scene, providing adaptable solutions for businesses of any size.

By Staff Writer • 3 min read • Wed, 30th Jul 2014
ManageEngine - The Swiss Army Knife of IT management
Soft Solutions

ManageEngine - The Swiss Army Knife of IT management

ManageEngine is the Swiss Army knife of the tech world - clean, simple and the tool businesses want to take everywhere.

By Staff Writer • 2 min read • Mon, 31st Mar 2014

Stories from Other Regions

eDesk stories

eDesk expands US operations to boost AI-driven support for eCommerce
Customer Experience

eDesk expands US operations to boost AI-driven support for eCommerce

eDesk expands its US operations to support growing eCommerce brands with AI-driven helpdesk solutions, managing millions of customer queries each month.

By Shannon Williams • 3 min read • Sat, 23rd Aug 2025
ManageEngine prepped for Aussie breach reporting law
Security Information and Event Management

ManageEngine prepped for Aussie breach reporting law

ManageEngine has enhanced its SIEM solution to address Australia's Notifiable Data Breaches Act that comes into effect this week.

By Ben Moore • 2 min read • Tue, 20th Feb 2018