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Email still vital for business despite messaging app surge
Email Security

Email still vital for business despite messaging app surge

Despite instant messaging growth, 48% of IT leaders say email remains the top channel for vital business communications worldwide.

By Jed Nykolle Harme • 4 min read • Wed, 11th Jun 2025
StackAdapt debuts unified platform for email & programmatic ads
Customer Experience

StackAdapt debuts unified platform for email & programmatic ads

StackAdapt launches new email and Data Hub tools, integrating owned and paid media via one platform to boost marketers' efficiency and insight.

By Catherine Knowles • 4 min read • Thu, 8th May 2025
IRONSCALES launches Deepfake Protection to fight phishing surge
Phishing

IRONSCALES launches Deepfake Protection to fight phishing surge

IRONSCALES has launched Deepfake Protection, using AI to detect and neutralise deepfake email threats, as phishing attacks surge globally by up to 1,740%.

By Catherine Knowles • 3 min read • Thu, 24th Apr 2025
Email attacks surge in APAC, phishing up by 30% in 2024
Malware

Email attacks surge in APAC, phishing up by 30% in 2024

New research from Abnormal Security highlights a 26.9% rise in advanced email attacks in the Asia-Pacific, with phishing emerging as the leading threat.

By Catherine Knowles • 3 min read • Wed, 22nd Jan 2025
Ironscales unveils Autopilot to boost AI email security
Phishing

Ironscales unveils Autopilot to boost AI email security

IRONSCALES has launched its Winter 2024 Release, introducing AI-driven features to bolster email security against advanced phishing threats.

By Catherine Knowles • 3 min read • Fri, 20th Dec 2024
Twilio recognised as leader in IDC MarketScape for CDP 2024
Customer Experience

Twilio recognised as leader in IDC MarketScape for CDP 2024

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.

By Catherine Knowles • 3 min read • Fri, 13th Dec 2024
Twilio honours 16 startups in 2024 AI Searchlight Awards
Data Analytics

Twilio honours 16 startups in 2024 AI Searchlight Awards

Twilio has honoured 16 startups at the 2024 AI Startup Searchlight Awards for their innovative use of Twilio's tools to enhance customer engagement.

By Melania Watson • 3 min read • Thu, 21st Nov 2024
Business email compromise scams dominate Q3 2024 threats
Malware

Business email compromise scams dominate Q3 2024 threats

VIPRE Security Group's latest report reveals that business email compromise now makes up 58% of phishing attacks, highlighting rising cybersecurity threats.

By Catherine Knowles • 2 min read • Thu, 31st Oct 2024
Content platforms exploited for phishing attacks, warns Barracuda
EduTech

Content platforms exploited for phishing attacks, warns Barracuda

Barracuda reveals cybercriminals exploiting content platforms for phishing, targeting educational institutions and businesses worldwide with deceitful emails.

By Catherine Knowles • 2 min read • Tue, 17th Sep 2024
UK consumers to prioritise holiday spending in 2024, says Coveo
Generative AI

UK consumers to prioritise holiday spending in 2024, says Coveo

UK consumers are poised to increase holiday spending for 2024, even if it means trimming expenses elsewhere, according to Coveo's latest research.

By Sean Mitchell • 3 min read • Thu, 12th Sep 2024
Size determines type & frequency of email threats to businesses
EduTech

Size determines type & frequency of email threats to businesses

New research from Barracuda shows larger firms face more lateral phishing threats, while smaller companies are hit harder by external phishing and extortion.

By Catherine Knowles • 2 min read • Fri, 9th Aug 2024

Stories from Other Regions

Email stories

How public sector organisations can achieve private sector-level digital experiences
Customer Experience

How public sector organisations can achieve private sector-level digital experiences

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

By Natasha Slater • 5 min read • Thu, 6th Nov 2025
Vendasta launches AI receptionist assistant for SMBs
Customer Experience

Vendasta launches AI receptionist assistant for SMBs

Conversations AI, a 24/7 AI receptionist, helps SMBs manage calls and chats, boosting lead capture and cutting response times to under 30 seconds.

By Jake MacAndrew • 3 min read • Wed, 20th Aug 2025
Smart Communications acquires Pendula to boost AI in customer chat
Data Analytics

Smart Communications acquires Pendula to boost AI in customer chat

Smart Communications acquires Pendula to enhance AI-driven orchestration, boosting customer engagement across SMS, email, WhatsApp, and RCS in regulated sectors.

By Melvin Hipolito • 4 min read • Tue, 12th Aug 2025
Report finds legacy tech & budgets hinder UK public sector AI
Unified Communications

Report finds legacy tech & budgets hinder UK public sector AI

A report finds UK public sector hampered by legacy tech and budget limits, delaying AI adoption and digital transformation despite rising citizen expectations.

By Shannon Williams • 5 min read • Fri, 16th May 2025
Great Southern Bank enhances service with CXone Mpower
Unified Communications

Great Southern Bank enhances service with CXone Mpower

Great Southern Bank is enhancing its customer service automation by deploying NICE's AI-powered CXone Mpower platform, supported by Optus.

By Sean Mitchell • 2 min read • Wed, 4th Dec 2024
Twilio report: Trust crucial for Australian consumer loyalty
Customer Experience

Twilio report: Trust crucial for Australian consumer loyalty

Twilio's 2024 report reveals that 68% of Australians may stop engaging with brands they distrust, emphasising the need for secure, identifiable communication.

By Imee Dequito • 3 min read • Thu, 24th Oct 2024