Experience Design stories

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

As AI reshapes marketing, leaders say careers will depend less on tactics and more on systems thinking, judgement and commercial clarity.

Empathix launches EMMY, a voice-led AI job search assistant for New Zealand and Australia that swaps job boards for conversational hiring.

Cognizant and Adobe are deepening their AI alliance to speed and govern large-scale content creation for heavily regulated global enterprises.

Scrum.org debuts a five-hour self-paced course to help Scrum Teams build trust and collaborate more effectively with stakeholders.

Samsung is recasting AI as an invisible, trusted home companion, using CES 2026 to unveil proactive, privacy-focused smart living.

New Zealand design leader Dave Clark dies; agency bearing his name says leadership and ownership stay unchanged under co-founders.

KTC and Consult Red unveil AI Media Station, a Qualcomm-powered proof-of-concept bringing private edge AI control to living room media hubs.

GlobalLogic hires LuJean Smith as CMO to sharpen global brand, push VelocityAI and align with Hitachi's Inspire 2027 growth strategy.

Samsung has outlined a human-centred AI design vision at CES 2026, promising warmer, more expressive devices that reflect users' emotions.

Tineco's Carpet One Cruiser wins spot on TIME's Best Inventions 2025 list, boosting its growing floorcare footprint in Australia and NZ.

Appian launches AI agents and Composer tools to embed AI in workflows, boosting legacy app modernisation and operational automation in enterprises.

TetraLogical has launched flexible, self-led online courses to help digital teams build practical accessibility skills and meet growing regulatory demands.

GlobalLogic has been named on the Q3 2025 Constellation ShortList for ER&D services, highlighting its role in advancing AI-driven digital engineering solutions.

Merkle Aotearoa has appointed Stéphan Willemse as Head of Digital Experience to enhance customer experience through innovative, integrated digital solutions.

Infosys has unveiled Infosys Aster, an AI-amplified suite of marketing services designed to boost brand experiences and efficiency, aiming to drive business growth.

Adobe's MAX London reveal introduces Generative Recolour (beta) in Illustrator, leveraging Firefly AI to transform vector artwork colours via text prompts.

Mlytics has been officially recognised as a speciality-focused representative vendor in Gartner's Market Guide for Global CDN.

Adobe is tackling experience design challenges head-on, leveraging new features in Adobe XD to enhance collaboration, speed, and scalability in the digital age.

Adobe's creative director Adam Morgan discusses the pivotal role of design in business, revealing how computational design will shape future advertising.