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Incident management stories

Itential's FlowAI goes live for infrastructure teams
Network Infrastructure

Itential's FlowAI goes live for infrastructure teams

Production infrastructure teams can now deploy governed AI agents, after Itential opened FlowAI to general availability following six months of testing.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Visibility can shield you against $15k/min downtime
Disaster Recovery

Visibility can shield you against $15k/min downtime

Blind spots in monitoring are pushing outage bills higher, with Splunk estimating average downtime now costs USD $15,000 a minute.

By Anthony Caruana • 4 min read • Last week
SOTI ONE update boosts shared device security & automation
Data Protection

SOTI ONE update boosts shared device security & automation

Frontline firms could cut downtime and manual IT fixes as SOTI adds automation, stronger security and faster shared-device logins.

By Mark Tarre • 4 min read • Last week
Indigo to support Trans Pacific Networks' subsea routes
Hyperscale

Indigo to support Trans Pacific Networks' subsea routes

The deal gives Trans Pacific Networks extra operational support for trans-Pacific cables carrying traffic between Asia-Pacific markets and the US.

By Sofiah Nichole Salivio • 4 min read • Last week
LogicMonitor launches AI-led IT operations preview
Digital Transformation

LogicMonitor launches AI-led IT operations preview

Enterprise IT teams could cut alert noise and speed incident response as LogicMonitor tests AI-led workflows with selected customers.

By Sean Mitchell • 4 min read • Last month
N-able adds HaloPSA link to automate backup tickets
Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • Last month
FPT launches Flezi Foundry for AI-led software delivery
Private Cloud

FPT launches Flezi Foundry for AI-led software delivery

Enterprises could see faster, more accountable software delivery as human oversight stays in place for AI agents handling coding and support.

By Sofiah Nichole Salivio • 4 min read • Last month
ManageEngine rolls out autonomous AI agents across suite
Data Protection

ManageEngine rolls out autonomous AI agents across suite

The move gives IT teams autonomous agents for service desks, security and endpoint work, while ManageEngine says customer data stays private.

By Mark Tarre • 3 min read • Last month
Selector launches AI multi-cloud observability for hybrids
Private Cloud

Selector launches AI multi-cloud observability for hybrids

It could cut outage times for hybrid IT teams by unifying cloud, network and infrastructure data across public, private and on-premises systems.

By Sofiah Nichole Salivio • 3 min read • Last month
Riverbed unveils Zero Disruption AI observability tools
Software-as-a-Service

Riverbed unveils Zero Disruption AI observability tools

The new features aim to help IT teams spot and fix digital workplace glitches before employees are affected, as AI use grows.

By Sean Mitchell • 5 min read • Last month
Riverbed says go from ticket queues to zero disruption
Digital Transformation

Riverbed says go from ticket queues to zero disruption

AI-driven support tools could cut employee downtime, as Riverbed argues that fewer tickets may still hide unresolved problems.

By Anthony Caruana • 4 min read • Last month
Mark43 partners ForceMetrics to boost public safety data
Software-as-a-Service

Mark43 partners ForceMetrics to boost public safety data

Agencies using separate dispatch and records systems could gain faster access to joined-up data as the two companies integrate their tools.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Selector launches AI multi-cloud observability for hybrid
Private Cloud

Selector launches AI multi-cloud observability for hybrid

The launch aims to cut outages and speed diagnosis for enterprises juggling fragmented monitoring across hybrid cloud and on-premise systems.

By Sean Mitchell • 3 min read • Last month
Global 2000 downtime costs rise to USD $600 billion
Software-as-a-Service

Global 2000 downtime costs rise to USD $600 billion

Outages are now costing Global 2000 firms USD $600 billion a year, as a single incident can wipe 3.4% off share prices.

By Sofiah Nichole Salivio • 4 min read • Last month
Catchpoint acquisition by LogicMonitor 'makes a lot of sense'
Data Analytics

Catchpoint acquisition by LogicMonitor 'makes a lot of sense'

The deal could help customers move from reactive IT monitoring to predictive AI-driven automation by combining two different data sets.

By David Shilovsky • 5 min read • Last month

Stories from Other Regions

Incident management stories

Cisco launches Cloud Control for AI-led IT operations
DevOps

Cisco launches Cloud Control for AI-led IT operations

Controlled US availability means customers can now unify network, security and AI operations in one place, with external tools included.

By Sofiah Nichole Salivio • 4 min read • Last week
BlackBerry AtHoc wins FedRAMP High re-certification
Data Protection

BlackBerry AtHoc wins FedRAMP High re-certification

The approval helps preserve access for US agencies relying on secure emergency alerts, crisis coordination and incident response tools.

By Sean Mitchell • 3 min read • Last month
The silent vulnerability of the 'Heart of Europe': Why Belgian SMEs are falling behind in software security
Digital Transformation

The silent vulnerability of the 'Heart of Europe': Why Belgian SMEs are falling behind in software security

Belgian software SMEs risk losing B2B contracts as new EU rules expose weak threat modelling and scant security training, a PXL study says.

By Dag Flachet • 6 min read • Last month