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IT service management (ITSM) stories

JFrog & iZeno expand AI security tools in Southeast Asia
Customer Relationship Management

JFrog & iZeno expand AI security tools in Southeast Asia

Enterprises in Southeast Asia will get tighter control over software and AI assets as iZeno begins distributing JFrog’s security tools immediately.

By Shannon Williams • 4 min read • Tue, 31st Mar 2026
Vorlon launches tools for AI agent security response
Data Protection

Vorlon launches tools for AI agent security response

Security teams gain a forensic trail and workflow hub as Vorlon adds incident response tools for AI agents across SaaS apps and APIs.

By Catherine Knowles • 5 min read • Thu, 26th Mar 2026
Zoho opens Parramatta office amid strong ANZ growth
Network Infrastructure

Zoho opens Parramatta office amid strong ANZ growth

Zoho opens a Parramatta office as ANZ customer numbers jump 30%, partners 44% and staff 42%, bolstering Sydney's western tech hub.

By Sean Mitchell • 3 min read • Wed, 25th Mar 2026
Rimini Street wins three Stevie Awards for support
Digital Transformation

Rimini Street wins three Stevie Awards for support

Rimini Street clinches triple Stevie Awards for AI-powered support and stellar service, as judges hail GBP £10B client savings impact.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Splashtop & SysAid partner to streamline remote support
Data Protection

Splashtop & SysAid partner to streamline remote support

SysAid bakes Splashtop remote support into its service desk, letting IT teams launch secure sessions directly from AI-driven tickets.

By Joseph Gabriel Lagonsin • 3 min read • Wed, 25th Mar 2026
Tanium adds AI tools across security & endpoint management
Hybrid Cloud

Tanium adds AI tools across security & endpoint management

Tanium rolls out AI-driven tools to tighten endpoint governance, speed incident response and unify security, exposure and device management.

By Sofiah Nichole Salivio • 4 min read • Wed, 25th Mar 2026
TeamViewer launches AI reporting tool for IT teams
Data Analytics

TeamViewer launches AI reporting tool for IT teams

TeamViewer unveils Tia Reporting, an AI dashboard tool that lets IT teams build live, no-code reports on digital workplaces via chat prompts.

By Joseph Gabriel Lagonsin • 3 min read • Tue, 24th Mar 2026
Support Fusion raises AUD $1 million, expands to US & UK
Software-as-a-Service

Support Fusion raises AUD $1 million, expands to US & UK

Support Fusion raises AUD $1 million pre-seed to grow US and UK presence and scale AI-led integrations for co-managed enterprise IT.

By Sofiah Nichole Salivio • 4 min read • Tue, 24th Mar 2026
MSPs eye hybrid IT gains in cloud & security services
Firewalls

MSPs eye hybrid IT gains in cloud & security services

MSPs chase predictable hybrid IT revenue as research shows cloud management and security services leading demand across global markets.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026
Netos & Nebula launch global FinOps push for networks
Firewalls

Netos & Nebula launch global FinOps push for networks

Netos picks Nebula as its first global services partner to scale FinOps-style network spend management for channel-led enterprise roll-outs.

By Sean Mitchell • 4 min read • Thu, 19th Mar 2026
GoTo debuts LogMeIn Partner Network for IT resellers
Software-as-a-Service

GoTo debuts LogMeIn Partner Network for IT resellers

GoTo launches LogMeIn Partner Network for IT resellers, promising tiered rewards, AI-enhanced tools and expanded support for partners.

By Sean Mitchell • 3 min read • Wed, 18th Mar 2026
Hexaware unveils Agentverse AI platform for enterprises
Unified Communications

Hexaware unveils Agentverse AI platform for enterprises

Hexaware launches Agentverse, a governed AI agent platform with 600+ prebuilt agents to scale automation across enterprise operations.

By Sean Mitchell • 4 min read • Wed, 18th Mar 2026

Stories from Other Regions

IT service management (ITSM) stories

HPE updates Complete Care with AI tools for hybrid IT
Hybrid Cloud

HPE updates Complete Care with AI tools for hybrid IT

The revamp aims to ease hybrid IT headaches for Singapore and Southeast Asian firms as AI projects strain ageing systems and fragmented support.

By Mark Tarre • 4 min read • Mon, 30th Mar 2026
Manchester tech event to focus on AI, trust & risk
Unified Communications

Manchester tech event to focus on AI, trust & risk

Boards face mounting pressure to prove AI and automation improve service, resilience and compliance as Manchester Tech Week opens in Manchester Central.

By Sean Mitchell • 4 min read • Wed, 25th Mar 2026
Auxilion invests EUR €1.5m to grow advisory services
Digital Transformation

Auxilion invests EUR €1.5m to grow advisory services

Auxilion invests EUR €1.5m to expand advisory arm, hiring 12 specialists and targeting EUR €5m revenue amid rising demand for GRC support.

By Kaleah Salmon • 3 min read • Tue, 24th Mar 2026
Hostplus signs five-year IT services deal with Interactive
Digital Transformation

Hostplus signs five-year IT services deal with Interactive

Super fund Hostplus has inked a five-year IT managed services deal with Interactive, adding an Australian-based service desk and cloud support.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 24th Mar 2026
Deskpro launches on AWS European Sovereign Cloud in EU
Software-as-a-Service

Deskpro launches on AWS European Sovereign Cloud in EU

Deskpro rolls out its help desk platform on AWS European Sovereign Cloud, targeting EU customers with strict data residency demands.

By Sean Mitchell • 4 min read • Fri, 20th Mar 2026
Software complexity costs UK firms GBP £32bn a year
Software-as-a-Service

Software complexity costs UK firms GBP £32bn a year

Complex software sprawl is costing UK firms more than GBP £32bn a year, as over a fifth of tech spend is now linked to buyer's remorse.

By Sofiah Nichole Salivio • 4 min read • Fri, 20th Mar 2026