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Knowledge Management stories

Custodia launches local AI device for sensitive data
Data Protection

Custodia launches local AI device for sensitive data

Sensitive data can stay off the cloud as Custodia's Sentinel gives executives and researchers a local AI appliance for private document analysis.

By Sean Mitchell • 4 min read • 2 days ago
GoodHabitz survey finds stark gap on workplace change
Digital Transformation

GoodHabitz survey finds stark gap on workplace change

Only 45% of employees say they are involved in workplace change, despite 97% of managers claiming they include their teams.

By Sean Mitchell • 4 min read • 2 days ago
Kodesage raises USD $6.6 million seed for AI legacy tools
Data Protection

Kodesage raises USD $6.6 million seed for AI legacy tools

The funding will help Kodesage expand in the United States and Europe as it targets banks and utilities stuck with ageing on-premise software.

By Sofiah Nichole Salivio • 4 min read • 3 days ago
8x8 launches Pulse conversational intelligence for customers
Software-as-a-Service

8x8 launches Pulse conversational intelligence for customers

The early-access tool could help executives and account managers spot renewal risks and customer feedback hidden in calls, chats and emails.

By Joseph Gabriel Lagonsin • 4 min read • 3 days ago
Litera brings Foundation 365 to Microsoft 365 Copilot
Customer Relationship Management

Litera brings Foundation 365 to Microsoft 365 Copilot

Law firms can now access client relationship data inside Microsoft 365 Copilot, a move aimed at boosting CRM use and cross-selling.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Pinecone links Nexus to Microsoft OneLake for AI agents
Data Analytics

Pinecone links Nexus to Microsoft OneLake for AI agents

AI agents can now tap enterprise data in Microsoft OneLake with citations, as Pinecone claims lower token use and faster responses.

By Joseph Gabriel Lagonsin • 3 min read • Last week
SRM leaders see better AI returns from centralised knowledge
Digital Transformation

SRM leaders see better AI returns from centralised knowledge

European firms with centralised response libraries are seeing higher AI returns, with mature SRM teams also reporting faster sales cycles and revenue growth.

By Karen Joy Bacudo • 4 min read • Last week
Thomson Reuters builds AI data platform on Snowflake
Data Protection

Thomson Reuters builds AI data platform on Snowflake

The shift is speeding up legal and regulatory analysis, with some Thomson Reuters workloads now running up to 3.4 times faster.

By Joseph Gabriel Lagonsin • 4 min read • Last week
OpenAI adds role-specific plugins to Codex for work
Data Analytics

OpenAI adds role-specific plugins to Codex for work

The update broadens Codex beyond coding, as non-developers use it faster than engineers for reports, dashboards and client materials.

By Sean Mitchell • 4 min read • Last week
Snowflake & Anthropic expand Claude use for enterprise AI
Data Protection

Snowflake & Anthropic expand Claude use for enterprise AI

Demand is rising as businesses seek AI that can work on governed data without moving sensitive information out of Snowflake.

By Mark Tarre • 6 min read • Last week
Snowflake renames AI tools amid broader platform push
Data governance

Snowflake renames AI tools amid broader platform push

Customers will get tighter controls and new streaming and interoperability features as Snowflake expands its platform around enterprise data.

By Mark Tarre • 5 min read • Last week
GoTo adds new AI tools to LogMeIn Resolve & Rescue platforms
Digital Transformation

GoTo adds new AI tools to LogMeIn Resolve & Rescue platforms

IT support teams will get faster troubleshooting as GoTo embeds agentic AI, live device data and tighter Nexthink links into LogMeIn products.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Knowledge Management stories

The hardest job in CX just got legal protection. Is your centre ready?
Customer Experience

The hardest job in CX just got legal protection. Is your centre ready?

Australian contact centres now face tougher scrutiny as psychosocial risk rules make workload design a legal issue, not just an HR one.

By Kate Zawerucha • 6 min read • 2 days ago
Melbourne council adopts Databricks for AI data platform
Smart Cities

Melbourne council adopts Databricks for AI data platform

Manual data wrangling at the City of Melbourne is being replaced by a single AI platform supporting more than 700 datasets and 40 use cases.

By Sofiah Nichole Salivio • 3 min read • Last week
Plaud launches team workspace in UK for meeting notes
Software-as-a-Service

Plaud launches team workspace in UK for meeting notes

Businesses can now centralise meeting notes and decisions in the UK, as Plaud's new team workspace aims to curb lost context and save time.

By Joseph Gabriel Lagonsin • 4 min read • Last week
OpenAI says Codex use surges in Australian offices
Data Analytics

OpenAI says Codex use surges in Australian offices

Use in Australia has jumped sixfold since January, with half of Codex activity now coming from marketers, analysts and other non-technical staff.

By Sean Mitchell • 4 min read • Last week
Lucid adds LeanIX, Ardoq links for enterprise AI rollouts
Digital Transformation

Lucid adds LeanIX, Ardoq links for enterprise AI rollouts

Enterprises may struggle to scale AI without clearer records of systems and processes, Lucid said, as it adds LeanIX and Ardoq links.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Plaud launches Team UK workspace for business notes
Data Protection

Plaud launches Team UK workspace for business notes

Businesses can now centralise meeting notes and action points as Plaud targets wider company subscriptions with its new UK team workspace.

By Mark Tarre • 4 min read • Last week