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Knowledge Management Stories - Page 35

Kiwi Stories

Knowledge Management stories

Ngā Pae o te Māramatanga empowers Māori cultural research
Māori

Ngā Pae o te Māramatanga empowers Māori cultural research

NPM unveils nine initiatives to boost Māori research, targeting areas like digital platforms and climate response.

By Sara Barker • 3 min read • Wed, 7th Nov 2018
Letter from the editor: Changing of the guard and on to newer, more exciting things
Fintech

Letter from the editor: Changing of the guard and on to newer, more exciting things

KP is the new editor for bizEDGE, and would like to share her thoughts on the direction she wants the site to head in.

By Kai Ping Lew • 2 min read • Fri, 12th May 2017
A loyal customer
Small Business

A loyal customer

In New Zealand, small businesses, making up 97.2% of all companies, seek nimble IT solutions for growth, highlighting a vast yet challenging market.

By Staff Writer • 7 min read • Mon, 1st Feb 2010
GeekGirl on best practice and benchmarking
Unified Communications

GeekGirl on best practice and benchmarking

Companies are being encouraged to let their staff create a community of practice (CoP) to drive best practice and innovation in the workplace.

By Staff Writer • 4 min read • Wed, 1st Jul 2009

Global Stories

Knowledge Management stories

Millions wasted on poor knowledge management solutions
Unified Communications

Millions wasted on poor knowledge management solutions

A survey by Ecosystm has revealed that businesses are spending over US$600,000 on average on solutions that are adding little to no value.

By Ben Moore • 4 min read • Mon, 14th Oct 2019
Insurance systems provider EIS partners with Microsoft Bot Framework
Customer Relationship Management

Insurance systems provider EIS partners with Microsoft Bot Framework

The move is the latest in the trend of companies leveraging the power of AI and machine-learning in their knowledge management.

By Kai Ping Lew • 2 min read • Fri, 12th May 2017
Zendesk announcing machine learning-powered knowledge management solution
IT Automation

Zendesk announcing machine learning-powered knowledge management solution

Zendesk Guide features an app to help teams share their collective knowledge with customers more effectively and a new bot for self-service support.

By Kai Ping Lew • 2 min read • Thu, 4th May 2017
Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report
Customer Relationship Management

Knowledge management critical to deliver customer satisfaction – Frost & Sullivan report

Frost and Sullivan report underscores knowledge management as key in achieving heightened customer satisfaction in the digital age.

By Kai Ping Lew • 2 min read • Thu, 27th Apr 2017
Service with a smile
IT service management

Service with a smile

Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.

By Staff Writer • 4 min read • Wed, 1st Jul 2009
So you've been asked to do an interview
Knowledge Management

So you've been asked to do an interview

Preparing for an interview? Ensure a compelling reason and clarity on what you aim to say to maintain credibility and interest.

By Staff Writer • 4 min read • Fri, 1st Sep 2006