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Loyalty programmes Stories - Page 2

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Loyalty programmes stories

Klaviyo launches Custom Skills for Customer Agent AI tool
Software-as-a-Service

Klaviyo launches Custom Skills for Customer Agent AI tool

Brands can now tailor automated service to their own rules as Klaviyo opens its Customer Agent AI tool to custom functions and integrations.

By Sean Mitchell • 4 min read • Last month
Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Restaurants and retailers are seeking more control over customer data as the Singapore startup readies its first overseas push into Germany.

By Mark Tarre • 4 min read • Thu, 30th Apr 2026
Payment firms expand into broader merchant services
Customer Relationship Management

Payment firms expand into broader merchant services

Merchants could soon get payments, loyalty, lending and checkout tools from one supplier as firms chase fuller control of commerce.

By Karen Joy Bacudo • 5 min read • Mon, 27th Apr 2026
Amazon, Meta & Microsoft join UCP technical council
Customer Experience

Amazon, Meta & Microsoft join UCP technical council

Control of AI-led shopping standards is widening as five more firms join the Universal Commerce Protocol body, doubling its council to 10.

By Karen Joy Bacudo • 4 min read • Mon, 27th Apr 2026
Adyen adds loyalty software in €750m Talon.One deal
Software-as-a-Service

Adyen adds loyalty software in €750m Talon.One deal

The move gives the Dutch payments group a bigger role in merchants’ pricing and promotions, as it seeks to unify online and store sales.

By Karen Joy Bacudo • 3 min read • Fri, 24th Apr 2026
Manhattan adds AI agents & fulfilment tools for retailers
Unified Communications

Manhattan adds AI agents & fulfilment tools for retailers

Retailers could speed service and cut fulfilment costs as Manhattan embeds AI agents, real-time checkout tools and simulation into its omni platform.

By Mark Tarre • 3 min read • Thu, 23rd Apr 2026
Adobe names winners of 2026 Experience Maker Awards
Digital Transformation

Adobe names winners of 2026 Experience Maker Awards

Customer engagement gains, including a USD $1 billion revenue impact at Lenovo, topped Adobe’s 2026 Experience Maker Awards shortlist.

By Sean Mitchell • 4 min read • Wed, 22nd Apr 2026
Blackhawk launches digital wallet for unified stored value
Crypto

Blackhawk launches digital wallet for unified stored value

Retailers can now keep refunds, rewards and gift cards in one balance, reducing friction for shoppers and fees for brands.

By Karen Joy Bacudo • 4 min read • Fri, 17th Apr 2026
American Express launches AI commerce kit & protection
Fintech

American Express launches AI commerce kit & protection

Cardholders will get protection from AI agent mistakes as the payments group extends its network safeguards to software-led purchases.

By Karen Joy Bacudo • 4 min read • Wed, 15th Apr 2026

Stories from Other Regions

Loyalty programmes stories

HyperFinity posts FY26 growth as AI tool boosts retail
Data Analytics

HyperFinity posts FY26 growth as AI tool boosts retail

Retailers are under pressure to prove returns on loyalty and pricing spend as the Leeds analytics firm expands with new AI tools and hires.

By Sean Mitchell • 4 min read • Last month
Amperity martech leader reveals 'secret sauce' to marketing in the moment
Digital Transformation

Amperity martech leader reveals 'secret sauce' to marketing in the moment

Retailers risk losing sales as shoppers expect offers and recommendations to update instantly, not hours after they signal intent.

By Billy Loizou • 6 min read • Last month
Vodafone tightens control of VodafoneThree after merger
Network Infrastructure

Vodafone tightens control of VodafoneThree after merger

Control of the merged UK mobile venture gives Vodafone a freer hand as regulators monitor competition safeguards and network investment promises.

By Mark Tarre • 5 min read • Last month
Q-commerce pushes UK shoppers to demand price parity
Digital Signage

Q-commerce pushes UK shoppers to demand price parity

Supermarkets face mounting pressure to match online deals, as 78% of UK shoppers now expect in-store prices to mirror digital offers.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Singapore consumers adopt autonomous AI despite trust fears
Data Protection

Singapore consumers adopt autonomous AI despite trust fears

Despite widespread trust and security fears, 15% of Singapore consumers have used autonomous AI in the past six months, EY found.

By Sofiah Nichole Salivio • 5 min read • Last month
Most UK shoppers oppose dynamic pricing for groceries
Customer Experience

Most UK shoppers oppose dynamic pricing for groceries

Britons are far more likely to reject changing grocery prices than embrace them, with fairness and clear pricing still driving loyalty.

By Shannon Williams • 3 min read • Wed, 29th Apr 2026
Adobe says AI retail traffic surges as readability lags
Data Analytics

Adobe says AI retail traffic surges as readability lags

Shoppers using AI tools are increasingly valuable to retailers, even as Adobe finds product pages still lag in machine readability.

By Sean Mitchell • 4 min read • Fri, 24th Apr 2026
AEON360 teams with Google Cloud on AI shopping push
Digital Transformation

AEON360 teams with Google Cloud on AI shopping push

Shoppers in Malaysia will gain a single AI-led journey across AEON services as the retailer starts linking buying, payments and rewards with Google Cloud.

By Sofiah Nichole Salivio • 4 min read • Mon, 20th Apr 2026
Maestra posts USD $833,000 in new ARR on demand shift
Data Analytics

Maestra posts USD $833,000 in new ARR on demand shift

Brands shifting away from fragmented marketing tools helped Maestra add USD $833,000 in new annual recurring revenue last quarter.

By Karen Joy Bacudo • 3 min read • Fri, 17th Apr 2026