Industry insider news for New Zealand's technology resellers
Natural language processing
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Unity4 and Daisee partner to automate CX quality management
Offers 100% customer interaction coverage even in a work from home environment and provides an automated report on a programmable scorecard.
GCloud updates capabilities with Anthos enhancements
Google Cloud has announced improvements for hybrid compatibility, services, development, migration and identity security with updates to Anthos.
AWS Contact Lens for Connect set to arrive in A/NZ
The contact centre service adds machine learning capabilities that identify customer issues and trends in near-real time and enable call transcript search.
ASC launches compliance recording solution for Teams
Records, transcribes and analyses all communications through MS Team to ensure compliance, storing it all in the cloud.
Chch voicemail-to-text startup eyes global market
The Christchurch-based SaaS company with 2500 active users is looking to expand to Australia, the UK, the USA and Canada by November this year.
Nine reasons to launch an intelligent chatbot
Sophisticated virtual assistants can be created to help with anything from 24/7 customer service and conversational commerce to supporting business users.
Nuance releases med-tech speech recognition in Aus
Nuance is launching its speech recognition platform Dragon Medical One in Australia, saving clinicians time on updating records and documentation.
Gartner’s top 10 data and analytics trends for 2019
Data is the fuel for the modern world, and analytics the engine. Gartner has compiled the top 10 trends to watch this year.
How Tableau aims to make data analytics more accessible
Tableau Software announced the general availability of Ask Data, which leverages the power of natural language processing.
ABBYY brings AI to Quanton’s RPA solutions
Quanton partners with ABBYY to provide Kiwi organisations content intelligence in process automation.
The AI difference: How chatbots gain and retain customers
Customers become emotionally invested and more loyal with brands that engage with them – but not all engagement methods are created equal.
How AI is changing marketing exponentially - Gartner
How marketers can sort through the hype and manage the AI customer experience.
NLP ready to roll into home and work
UC consultant Ian Darby recently ended up in San Jose where natural language processing (NLP) was a hot topic. Here is his take on the Next Big Thing.
Microsoft reaches historic AI milestone in Chinese-English language translation
“The pursuit of removing language barriers to help people communicate better is fantastic."
Callaghan Innovation awards R&D grant to AI startup
Ambit is conceivably one of the youngest companies to receive the grant at ten months old.
Gartner’s ten predictions for smartphone AI developments
Analysts predict 80% of smartphones shipped will have on-device AI capabilities by 2022.
AWS brings Alexa to the enterprise with Alexa for Business
The new AWS service makes it easy for companies to voice-enable their offices with Alexa, giving workers an intelligent assistant.
Lifebroker and Jade Software launch Facebook chatbot for life insurance quote comparisons
Alfred is currently live in-market following a three-month development period and customer pilot process.