NiCE stories
AI technology is set to revolutionize contact centres, says NICE. Companies that don't embrace it risk falling behind.
The pandemic has had a significant impact on customer experience in businesses, highlighting the need for digital transformation and personalised solutions.
Integration of NICE's AI-powered CXone with Google Cloud's CCAI applications to make human agents, voice bots, and chatbots more effective.
AI can be a useful tool for improving CX — in terms of how human agents interact with customers, and how customers engage with contact centres.
Taking a genuinely digital-first approach to CX means organisations must understand how customers access services and how they are supported.
NICE acquires GoMoxie to expand digital customer experience capabilities, adding smart conversational self-service tools.
For the seventh consecutive year, Gartner has named NICE CXone as a leader in the 2021 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) report.
Rushing to implement solutions can lead to poor CX and have significant negative impacts on the bottom line, writes NICE managing director for ANZ Rod Lester.
NICE has released its Robo-Ethical Framework, a set of guidelines to promote responsible and transparent AI-powered robots.
NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
The future of contact centres will be shaped by seven key trends including hybrid working environments and increased adoption of digital solutions.
NICE launches new agile workforce engagement management (WEM) solution to support businesses during uncertainty.
The company was positioned highest for Ability to Execute in the Leaders quadrant of the Gartner 2020 Magic Quadrant for Contact Centre-as-a-Service.
BayCom Communications partners with NICE inContact to offer CXone cloud contact centre solution in New Zealand.
How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.
NICE inContact's CXone has been ranked top for cloud contact centre solutions by Forrester Research, excelling in current offering and strategy categories.
Contact centres must address data security, control and compliance, and application security as they embrace a future of work from anywhere.
Microsoft Teams is now integrated with NICE inContact CXone, which will allow contact centre agents to collaborate with others in order to close a case faster.
