NPS stories - Page 2
SourseAI bags $3m in Series A funding to expand AI telecoms platform
Thu, 7th Dec 2023
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uc
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financing
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nps
Australian start-up SourseAI bags $3m in Series A funds led by Centerstone Capital, aiming to expand its AI telecoms platform globally.
Beyond NPS: Why trust matters most in customer loyalty
Wed, 25th Oct 2023
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cx
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martech
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partner programmes
It may be the one number you need to grow, but most organisations aren't clear on the best way to increase their NPS score.
Customer experience: how the most popular metrics can lead you astray
Wed, 15th Mar 2023
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data analytics
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digital transformation
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cx
Using the wrong metrics to measure customer experience can be misleading. Averages and Net Promoter Score are often misapplied. #customerexperience.
Cyara Expands Executive Team to Drive Growth
Thu, 16th Feb 2023
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cx
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martech
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software development
Automated CX platform, Cyara, expands executive team with three global appointments including Chief Sales Officer, VP of Products, and VP of Growth.
Pitney Bowes appoints Venkat Rao as country manager Australia/New Zealand
Fri, 2nd Sep 2022
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nps
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pitney bowes
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coo
Pitney Bowes announces new appointments: Venkat Rao as country manager ANZ/India-ASEAN, and Joseph Saleh as COO ANZ. #PitneyBowes #ANZBiz.
Study reveals the new standard for customer experience
Fri, 18th Mar 2022
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crm
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uc
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cx
According to the study, 81% of organisations believe being able to measure CX along key points of the customer journey is important to their business strategy.
Veeam's latest NPS score 3.5x industry average
Tue, 15th May 2018
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virtualisation
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crm
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cx
Veeam's latest Net Promotor Score is 73 - a point of great pride for the company that has been focused on service since its inception.
Accelerated strikes up new bands with failover router, hunts out local resellers
Mon, 1st May 2017
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router
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nps
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accelerated concepts
Accelerated Concepts is on the hunt for local partners after launching a 4G failover router which supports all carrier bands in ANZ.
Accelerated Concepts fires up local channel for 4G failover routers
Tue, 25th Oct 2016
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uc
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pc hardware
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resellers
4G failover router vendor Accelerated Concepts has signed NPS as its master reseller for Australia and New Zealand as it gears up for a channel push.
Why businesses should combine NPS with analytics
Wed, 13th May 2015
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uc
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data analytics
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martech
Businesses that rely on the Net Promoter Score on its own may be missing opportunities to improve customer service and increase customer retention.