Outsourcing stories
The concept of the Division of Labour introduced by economics philosopher Adam Smith underpins the modern notion of outsourcing. This describes the allocation of specialist tasks to outside experts capable of doing the job better, while potentially reducing costs and allowing the contractor to focus on core business.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
IT services are often outsourced to Managed Services Providers, but anything from data entry to server management can be outsourced to the wide range of specialists available today.
Service-based IT & agentic AI to reshape 2026 spend
Last week
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Service-first IT, agentic automation and real-time data platforms are set to dominate 2026 enterprise tech strategies and infrastructure spend.
National AI plan to turbocharge Australia’s AI uptake
Last week
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Australia’s National AI plan is set to ignite a 2026 surge in AI adoption, data centre build-outs and subscription-led tech investment.
FPT, SCSK launch COBOL PARK to tackle 2025 ‘digital cliff’
Last week
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FPT and SCSK are launching COBOL PARK in Japan to modernise ageing mainframes and avert the looming 2025 “digital cliff” risk.
Singapore leads in third-party cyber risk, yet breaches rise
Last week
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Singapore firms boast world-leading third-party cyber risk programmes, yet 93% still report supply chain-related breaches, BlueVoyant warns.
Australian firms exposed as vendor cyber risk grows
Last week
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Australian organisations face mounting cyber risk as vendor networks outgrow weak third party controls, with 99% hit by supply chain breaches.
Aspire Technology valued at GBP £192m in LDC deal
Last week
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Aspire Technology secures LDC and Federated Hermes backing in deal valuing the fast-growing managed IT provider at GBP £192m.
Exclusive: OutsourcedCISO's CEO warns of cybersecurity leadership gaps
Last week
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Australian mid-sized firms warned they face rising cyber risk as a lack of senior security leadership leaves core threats unchecked.
Four things to consider when choosing a business process outsourcing partner in 2026
This month
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In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.
ConnectOS posts rapid growth & lands AFR Fast 100 spot again
Last month
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ConnectOS ranks 37th on AFR Fast 100 for the fourth year, posting USD $66m revenue and 65% growth, expanding its offshore teams for Australian firms.
E-commerce businesses urged to treat payments as profit drivers
Last month
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E-commerce firms are urged to view payments as profit drivers, with C-suite support key to boosting revenue and enhancing customer experience, says Ecommpay.
UK firms face highest global breach rates despite risk spending
Last month
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UK businesses suffer the highest global supply chain breach rates, despite increased spending and planned AI adoption for risk management.
Agentic AI and the rise of augmented human capabilities
Last month
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Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.
Deal or no deal - the new and nuanced view of tariffs
Last month
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HSBC survey shows 75% of logistics firms face impacts from US tariffs; many delay investments and reshape supply chains amid rising trade uncertainties.
Healthcare turns to managed security to guard patient records
Last month
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Healthcare providers increasingly adopt managed security services to protect patient records and maintain uninterrupted care amid rising cyber threats.
Managed security services help small firms combat rising cyber risks
Last month
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Small firms, vulnerable to rising cyber threats, turn to managed security services like Borderless CS for affordable, expert protection and business continuity.
HR Crowd ranked 16th as demand grows for strategic HR tech
Last month
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HR Crowd, a specialist HR tech consultancy, has swiftly grown to rank 16th on the AFR Fast Starters 2025, driven by demand for strategic HR solutions.
AI adoption in process safety rising but impact on incidents lags
Last month
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AI adoption in process safety grows, but impact on reducing incidents lags as industries face ageing assets and skill shortages, says Sphera report.
Tech Mahindra unveils Orion Marketplace for enterprise agentic AI
Wed, 24th Sep 2025
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Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.
Exclusive: Cybanetix CEO on AI, MDR and the shifting UK cyber landscape
Mon, 8th Sep 2025
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Cybanetix CEO reveals MDR services surge by 18% in UK midmarket as AI reshapes cyber defence amid growing skills shortages and complex threats.
As companies insource to AI, workers skill up or switch out
Sat, 6th Sep 2025
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With outsourcing fading, workers must retrain to thrive in evolving industries or risk falling behind in today's shifting job market.