Professional Services Automation (PSA) stories

Legora appoints Jessica Turner to spearhead New Zealand push as demand grows for secure AI tools in everyday legal workflows.

Legal AI firm Ivo opens London and New York offices and plans to triple headcount, after 600% annual recurring revenue growth.

Law firms are turning to AI to cut drudge work, raising urgent questions about how to protect mentorship, ethics and future leaders.

PropTech's biggest threat is not disruption, but an invisible admin tax draining agents' time, equity and long-term career potential.

Elite upgrades its 3E cloud platform with AI, real-time data and compliance tools to speed law firms' work-to-cash and cut revenue leakage.

Unit4 makes its Success4U subscription the default model for ERPx and ERP delivery, promising faster, more predictable SaaS rollouts.

monday.com expands its global partner drive with AI incentives, new reseller paths and an upgraded platform to boost channel-led growth.

Unanet launches Champ AI copilot inside its architecture ERP, letting AEC firms query data in plain language and automate core workflows.

AI bookkeeping startup Botkeeper shuts after 11 years, citing rapid client consolidation, lost revenue and an unsustainable path forward.

Lexful unveils an AI-native IT documentation platform for MSPs, aiming to replace static records with automated, contextual knowledge.

Actionstep launches AI-powered Trace to automate time capture for law firms, backed by its acquisition of passive tracking startup Traced.

White & Case selects Legora as a strategic AI partner, rolling out its platform to lawyers in 43 offices across 29 countries worldwide.

Sage has been named a leader in IDC's 2025-2026 global ranking of AI-enabled professional services automation and ERP applications.

Spotto has unveiled its AI-driven cloud platform to help MSPs and enterprises boost efficiency and profits within Microsoft Azure environments.

Ignition and Karbon have integrated to automate billing and workflows, boosting efficiency for accounting firms by streamlining client onboarding and payments.

ManageEngine launches MSP Central, a cloud-native platform that unifies MSP operations, boosting efficiency with modular, AI-powered tools and security features.

AI in law is evolving to amplify human judgment, using curated data and reasoning to enhance legal advice, not just recall case law.

Projectworks has secured NZD $25 million in Series A funding to expand globally, integrating AI tools and boosting its team by 50% amid strong industry recognition.

Nerdio unveils Manager for MSP 6.0, a unified platform boosting automation and security for Microsoft 365 and Azure Virtual Desktop management.

As the digital landscape evolves, Managed Service Providers are shifting from cost-effective IT solutions to pivotal partners, embracing automation and AI to fuel innovation.