Qualtrics stories - Page 2

Singapore Airlines partners with Qualtrics in a three-year deal to harness AI and data analytics for deeper insight into customer feedback and improved service.

Qualtrics enhances its global Partner Network to boost experience management, offering new tracks, tiers, and investment to accelerate shared growth and customer impact.

While 92% of UK executives see AI's industry impact, only 16% feel ready to lead its adoption, risking their firm's competitive edge.

Qualtrics president Brad Anderson urges firms to harness agentic AI to enhance genuine human connections in customer and employee experiences or risk falling behind.

Only 7% of Australian executives aim to lead in AI adoption for customer experience, risking falling behind in a $2 trillion AUD market, says Qualtrics.

Qualtrics is aiding Asia Pacific firms like CBA and MSB to enhance customer loyalty and engagement through advanced feedback and AI-driven insights.

Qualtrics' Brian Stucki warns Australian firms risk missing out on AUD $2 trillion in AI-driven value due to regulatory uncertainty and executive caution.

Despite AI offering AUD $2 trillion in value, only 7% of Australian executives aim to lead adoption, lagging far behind global peers.

Qualtrics leads Forrester's Employee Experience Management Platforms report, scoring top marks in AI-powered surveys and analytics for boosting workforce engagement.

Qualtrics has teamed up with LangChain to develop customised Experience Agents on the LangGraph Platform, enhancing interactions for customers and employees.

Qualtrics has launched Qualtrics Edge, a new market intelligence platform that combines AI with consumer insights to transform decision-making for businesses.

Qualtrics has unveiled AI-driven updates to its XM for Customer Experience suite, promising businesses enhanced insights and tools to forge stronger customer connections.

Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

Medallia has appointed Fabrice Martin as Chief Product Officer, bringing over 30 years of experience to enhance its customer experience solutions.

Discovery Consulting has appointed Mark O'Donnell to lead its expansion into SAP technology, enhancing its Qualtrics employee experience offerings.

A new report reveals a troubling trust gap in Australia, where only 45% of workers believe management can effectively handle AI adoption.

Qualtrics has partnered with SAP to enhance employee experiences, integrating its XM platform with SAP SuccessFactors to boost engagement and productivity.

Jollibee Group has partnered with Qualtrics in a multi-year deal to enhance customer experience across its brands by consolidating feedback from digital and in-store channels.

Mark Bishof has been appointed Chairman and Chief Executive Officer at Medallia, signalling a major leadership shift at the software firm backed by Thoma Bravo.

Alex Nemeth has been appointed Country Manager for Qualtrics in Australia and New Zealand, aiming to boost customer and employee experiences.